At a Glance
- Tasks: Lead operations and data management to drive efficiency and insights across the business.
- Company: Join a forward-thinking professional services firm in Manchester.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness initiatives.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by optimising systems and driving data-led decisions.
- Qualifications: Experience in operations, data management, and strong analytical skills required.
The predicted salary is between 45000 - 60000 £ per year.
Due to continued growth and expansion, an exciting opportunity has arisen for an experienced Operations Manager to join a forward-thinking professional services firm. This is a senior operational role sitting at the intersection of technology, data, legal operations and business process. You will play a key role in driving data‑led decision making, system performance and operational efficiency across the business. You will lead both data‑focused specialists and broader operational support functions, ensuring the business has the structure, systems and insight needed to operate effectively and scale.
Key Responsibilities
- Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems.
- Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders.
- Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL‑based reporting).
- Identify and deliver improvements to reporting suites in collaboration with key stakeholders.
- Manage and support wider Operations team members, ensuring effective operational support across the business.
- Work closely with Compliance and Risk teams to align processes with regulatory requirements (SRA, GDPR).
- Collaborate with Development, Business Analysts and Project Managers to ensure a joined‑up systems approach.
- Partner with Marketing and Communications to track and optimise new business performance and reporting.
- Lead or support projects including systems migrations, reporting transformation and process improvements.
- Maintain clear and up‑to‑date process documentation.
- Monitor operational risks and elevate issues with recommendations.
- Support the firm's AI and data strategy, including identifying use cases and improvements.
- Work collaboratively across group businesses to ensure effective systems and data alignment.
- Undertake ad hoc duties as required.
Person Specification
- Experience in a senior operations role, ideally within legal or professional services.
- Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar).
- Good working knowledge of SQL and relational databases.
- Experience using case management systems or CRM platforms.
- Experience delivering cross‑functional projects with multiple stakeholders.
- Experience managing teams within an operational environment.
- Strong commercial awareness and understanding of how operations impact performance.
- Highly analytical with the ability to turn data into clear business insights.
- Comfortable working in a fast‑paced, evolving environment.
- Excellent communication and stakeholder management skills.
- Exposure to AI or automation tools is beneficial.
- Understanding of data security and governance principles.
Salary & Benefits
- 45,000 - 60,000 depending on experience.
- Monday-Thursday: 8:30am - 5:30pm.
- Friday: 8:30am - 5:00pm.
- Hybrid working (3 days office / 2 from home after probation).
- 23 days holiday plus additional benefits including:
- Holiday buy‑back scheme.
- Birthday day off (after 2 years).
- Private medical insurance (after 2 years).
- Death in service.
- Enhanced maternity leave.
- Social events and wellbeing initiatives.
- Employee Assistance Programme, free fruit and annual flu jab.
Operations Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and innovative professional services firm in Manchester as an Operations Manager, where you will thrive in a collaborative work culture that values data-driven decision making and operational excellence. With a strong focus on employee growth, the company offers hybrid working arrangements, competitive salaries, and a range of benefits including private medical insurance and wellbeing initiatives, ensuring a supportive environment for your career development. Experience the unique advantage of working in a forward-thinking team that prioritises both professional and personal fulfilment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around data management and operational efficiency.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable discussing your skills and experiences, particularly in data-led decision making and team management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in data management and operational efficiency, as these are key for us. Use specific examples that showcase your skills in leading teams and driving improvements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your experience with data analytics tools like Power BI or SQL, as we’re keen on those skills.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics where possible to demonstrate how you've improved processes or driven efficiencies in previous roles. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Data Inside Out
As an Operations Manager, you'll be dealing with a lot of data management and reporting. Make sure you brush up on your knowledge of MI reporting tools like Power BI and SQL. Be ready to discuss how you've used these tools in past roles to drive operational efficiency.
✨Showcase Your Leadership Skills
You'll be managing teams and collaborating with various stakeholders, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led cross-functional projects or improved team performance in previous positions.
✨Understand the Business Landscape
Familiarise yourself with the legal and professional services sector, especially how operations impact overall business performance. Be prepared to discuss how your commercial awareness can contribute to the firm's growth and operational success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational risks. Think of specific scenarios where you've identified issues and implemented solutions, particularly in fast-paced environments. This will show your analytical capabilities and readiness for the role.
