At a Glance
- Tasks: Diagnose and resolve IT issues onsite, ensuring clients stay productive.
- Company: Join Venom IT, a fast-growing Managed Service Provider in Sale.
- Benefits: Competitive salary, private healthcare, gym membership, and your birthday off!
- Other info: Opportunities for personal development and regular social events.
- Why this job: Enjoy variety and make a real impact while solving tech problems.
- Qualifications: Full UK driving licence, strong IT troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 30000 £ per year.
Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We are growing rapidly and we are looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.
The Role: Onsite IT Support Technician
You’ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You’ll work independently, think on your feet, and get stuck in across a wide range of environments.
What You’ll Be Doing:
- Visiting client sites across the North West to diagnose and resolve IT issues
- Troubleshooting hardware, software, and connectivity faults
- Installing & configuring desktops, laptops, printers, and peripherals
- Handling networking issues: switches, routers, Wi-Fi, cabling
- Performing basic firewall diagnostics (FortiGate skills = big plus!)
- Completing structured cabling, patch panels, and terminations
- Supporting Windows OS & Windows Server environments (AD, Group Policy)
- Racking, stacking, and cabling network/server equipment
- Documenting all work clearly in the ticketing system
- Escalating complex issues to senior engineers when needed
What You Need to Succeed:
- Full UK driving licence + your own vehicle (mileage paid)
- Proven ability to diagnose IT hardware/software faults
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Basic firewall & network security understanding
- Experience with structured cabling & cable terminations
- Solid Windows 10/11 troubleshooting skills
- Familiar with Windows Server, AD & Group Policy
- Excellent communication & client-facing skills
- Highly self-motivated and able to work independently
- Strong organisational & time-management skills
Desirable Extras (Not Essential but Great to Have):
- MSP or multi-client support experience
- VMware / virtualisation knowledge
- FortiGate, SonicWall, or Sophos firewall experience
- M365 & Exchange administration
- Backup & disaster recovery experience
- RMM tools exposure
- CompTIA / Microsoft certifications
- Experience with IP CCTV or VoIP
Why Join Venom IT?
- Competitive salary approx. £30K DOE
- Mileage expenses paid
- Private healthcare (Aviva)
- Company pension
- Gym membership
- Optical & dental cashback
- Reward Gateway discounts
- Your birthday off!
- Holiday buy/sell (up to 3 days)
- Length of service awards
- Customer feedback rewards
- Onsite parking
- Regular social events + big Christmas party
- Genuine opportunities for personal development
Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you’re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
Onsite IT Support Technician. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Venom IT is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary alongside a comprehensive benefits package including private healthcare, gym membership, and unique perks like your birthday off. With a vibrant work culture that encourages independence and problem-solving, you'll thrive in a dynamic environment where no two days are the same, all while being part of a fast-growing Managed Service Provider based in Sale, North West.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Technician. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Venom IT. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing issues on-site, brush up on your hardware and software knowledge. Be ready to share examples of how you've solved problems in the past.
✨Tip Number 3
Show off your communication skills! As an Onsite IT Support Technician, you'll be the face of Venom IT. Make sure to demonstrate your ability to explain technical issues clearly and effectively during your interview.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we value at Venom IT.
We think you need these skills to ace Onsite IT Support Technician. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the Onsite IT Support Technician role. We want to see your troubleshooting prowess and any hands-on experience you've got, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can bring value to our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills:Be specific about your technical abilities in your application. Mention your experience with networking, Windows OS, and any relevant certifications. We’re keen to know what makes you stand out as a tech whiz!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss your experience with troubleshooting and installations, especially in Windows environments. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
As an Onsite IT Support Technician, you'll be the face of the company. Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you resolved issues for clients or went the extra mile to ensure their satisfaction—these stories will resonate well with the interviewers.
✨Be Ready for Real-World Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle specific IT issues or client interactions. Practise thinking on your feet and explaining your thought process clearly. This will showcase your problem-solving abilities and how you approach challenges.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company. Inquire about the types of clients you'll be working with or the tools and technologies they use. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
