At a Glance
- Tasks: Manage client relationships and ensure customer satisfaction in a dynamic team environment.
- Company: Reputable specialist cleaning services organisation based in Manchester.
- Benefits: Competitive salary, medical benefits, enhanced pension, and career progression opportunities.
- Other info: Great work-life balance and a chance to grow your career.
- Why this job: Join a supportive team and make a real impact on client satisfaction.
- Qualifications: 3+ years in account management with strong communication and problem-solving skills.
The predicted salary is between 33000 - 35000 £ per year.
We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester. This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients. Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
- £33-35K salary
- Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
- Career progression & professional development
- Supportive team culture & great work-life balance
Role & Responsibilities
- Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
- Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
- Attend internal and scheduled external meetings and training
- Work closely with all members of our sales teams both internally and externally
- Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
- Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required
- Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
- Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
- Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
- Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
- Skilled in building and leveraging relationships over the phone
- Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
- Minimum of 3 years experience in an operational/commercial role in the FM sector
- Passionate about putting the customer first with a positive and friendly attitude
- Ability to empathise as well as a directive style when required to reach resolution
- Ability to converse confidently with external customers
- Good organisational skills with a detailed and structured approach to work
- Ability to multi-task and be resilient in a high pressured and fast paced environment
- Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal
Internal Account Manager - Specialist Cleaning Services. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable specialist cleaning services organisation in Manchester, where you will thrive in a supportive team culture that prioritises work-life balance and professional development. With competitive salaries and excellent benefits such as a Medical Health Cash Plan and enhanced pension contributions, this role offers a unique opportunity to grow your career while managing key client relationships in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager - Specialist Cleaning Services. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning services industry or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. We want you to show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows you’re genuinely interested and professional, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join our supportive team!
We think you need these skills to ace Internal Account Manager - Specialist Cleaning Services. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your account management experience and any relevant achievements that show you can handle customer relationships like a pro.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific reasons why you want to join us at StudySmarter and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves a lot of client communication, make sure your application showcases your strong written and verbal skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience in managing client relationships. Prepare specific examples of how you've successfully handled customer communications and resolved issues in the past. This will show that you understand the importance of customer satisfaction in this role.
✨Familiarise Yourself with the Industry
Research the specialist cleaning services sector and be aware of current trends, competitor activities, and any relevant legislation. This knowledge will not only impress your interviewers but also demonstrate your commitment to understanding the market you'll be working in.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you had to analyse a problem, come up with a solution, and implement it effectively. This is crucial for the Account Manager position, as you'll need to resolve customer complaints and service issues.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, prepare to share examples of how you've collaborated with sales, operations, or finance teams in the past. Highlight your ability to communicate effectively and work towards common goals, as this will resonate well with the company's supportive team culture.
