At a Glance
- Tasks: Manage client relationships and ensure customer satisfaction in a dynamic team environment.
- Company: Reputable cleaning services organisation based in Manchester with a supportive culture.
- Benefits: Competitive salary, health cash plan, enhanced pension, and career progression opportunities.
- Other info: Enjoy a great work-life balance and thrive in a fast-paced environment.
- Why this job: Join a passionate team and make a real impact on client satisfaction and business growth.
- Qualifications: 3+ years in account management with strong communication and problem-solving skills.
The predicted salary is between 33000 - 35000 £ per year.
We have an exciting opportunity for an Account Manager to join the team of a specialist cleaning services organisation based in Manchester. This is a proactive customer service and administration based role, working within a small team and managing relationships with large national clients. Our client has a great reputation in the industry and is seeking an enthusiastic and flexible all-rounder to work as part of a busy team within a supportive company.
What You’ll Get
- £33-35K salary
- Excellent benefits including Medical Health Cash Plan, Company Sick Pay, Enhanced Pension Contribution and Life Assurance Scheme
- Career progression & professional development
- Supportive team culture & great work-life balance
Role & Responsibilities
- Manage existing client relationships within the assigned portfolio by making and taking client communications, either by phone or email
- Maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations
- Attend internal and scheduled external meetings and training
- Work closely with all members of our sales teams both internally and externally
- Use company CRM to effectively report activity, update data and key information and communicate both internally and externally in a professional manner
- Take ownership of customer portals and manage the data and trends reported and coordinate with internal teams for resolution when required
- Maintain knowledge about the required markets in the defined territory, including awareness of competitor activity and new legislations
- Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and keep leadership teams updated
- Work to KPIs and SLAs to ensure optimal customer satisfaction and resolution
- Liaise with finance to ensure invoices are up to date in a timely manner
Requirements
- Skilled in building and leveraging relationships over the phone
- Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills
- Minimum of 3 years experience in an operational/commercial role in the FM sector
- Passionate about putting the customer first with a positive and friendly attitude
- Ability to empathise as well as a directive style when required to reach resolution
- Ability to converse confidently with external customers
- Good organisational skills with a detailed and structured approach to work
- Ability to multi-task and be resilient in a high pressured and fast paced environment
- Demonstrates the ability to work closely with Sales colleagues both internal and external as well as operations and finance teams, health and safety and compliance to achieve the business’s goal
Internal Account Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a reputable specialist cleaning services organisation in Manchester, where you will thrive in a supportive team culture that prioritises work-life balance and professional development. With competitive salaries and excellent benefits such as a Medical Health Cash Plan and enhanced pension contributions, this role offers a unique opportunity to grow your career while managing key client relationships in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you get comfortable with common questions and refine your responses, making you feel more confident when it’s the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Internal Account Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Internal Account Manager role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships in the past.
Showcase Your Skills:In your application, be sure to highlight your problem-solving and communication skills. We want to see how you can leverage these abilities to enhance customer satisfaction and drive growth.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Client Portfolio
Before the interview, research the types of clients the company works with. Understanding their needs and challenges will help you demonstrate your proactive customer service skills and show that you're ready to manage those relationships effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to discuss your experience in building relationships over the phone and via email. Share specific examples where your communication skills led to successful outcomes or resolved issues.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've had to investigate and resolve customer complaints. Be ready to explain your approach to problem-solving and how you ensure customer satisfaction, as this is crucial for the role.
✨Familiarise Yourself with KPIs and SLAs
Understand what KPIs and SLAs are relevant to account management in the cleaning services sector. Being able to discuss how you’ve met or exceeded these metrics in past roles will show that you’re results-driven and aligned with the company's expectations.
