At a Glance
- Tasks: Lead the transformation of IT infrastructure and support into a proactive, high-performing operation.
- Company: Join a forward-thinking company in Manchester with a clear digital strategy.
- Benefits: Enjoy 23 days holiday, extra birthday leave, and strong leadership support.
- Other info: Opportunity for career growth in a dynamic, evolving tech environment.
- Why this job: Make a real impact on a major digital transformation programme and enhance IT operations.
- Qualifications: Experience in IT infrastructure management and strong people leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
With a newly appointed CTO and a clear digital strategy, our client is embarking on a major transformation programme designed to modernise infrastructure, improve operational resilience, and create a more proactive, cloud‑first IT environment.
About the role
This is not a traditional keep the lights on infrastructure role. We are looking for a hands‑on Infrastructure & Support Lead who can help transform a reactive support function into a modern, high‑performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you’ll have the autonomy, backing, and opportunity to make lasting improvements across infrastructure, support, security, and cloud services.
What success looks like
In your first few months, you’ll take ownership of the current IT landscape by building strong relationships across the business, assessing operational risks, and gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service‑led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration, infrastructure modernisation, and improvements that create a more resilient, scalable, and user‑focused IT environment.
The environment and roadmap
You’ll lead across a broad and evolving technology estate, including:
- Migration from legacy on‑prem systems to a modern Microsoft 365 environment
- Technologies including Entra ID, SharePoint, Teams, and M365 administration
- Support for a distributed workforce across multiple UK locations
- Oversight of virtualised server infrastructure and enterprise networking
- Exposure to technologies such as Palo Alto and Juniper
- Cloud migration and infrastructure modernisation initiatives
The goal is simple: create a reliable, scalable, user‑focused IT function that enables growth and resilience across the organisation.
About you
We’re looking for someone who combines technical credibility with strong operational leadership. You will ideally have:
- Previous experience leading or managing IT infrastructure, operations, or support teams
- Strong people management and coaching capability
- Experience improving IT service delivery through KPIs, SLAs, and process maturity
- Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security
- A proactive mindset with experience driving positive operational change
- The ability to work collaboratively with technical and non‑technical stakeholders alike
Why join us?
This is an opportunity to play a visible role in a major transformation programme where your impact will be recognised and supported by senior leadership. Benefits include:
- 23 days holiday plus Bank Holidays
- Additional Christmas closure period
- Extra paid day off for your birthday
- Strong leadership backing and genuine autonomy to improve how technology operates across the business
Infrastructure & Support Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking organisation in Manchester that is committed to transforming its IT infrastructure and support services. As an Infrastructure & Support Manager, you will enjoy a collaborative work culture with strong leadership backing, ample opportunities for professional growth, and the autonomy to drive meaningful change. With benefits like 23 days of holiday plus bank holidays and an extra day off for your birthday, this role offers a rewarding environment where your contributions will be valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure & Support Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its tech stack. Show them you’re not just another candidate; you’re genuinely interested in their transformation journey.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around improving service delivery and operational maturity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Infrastructure & Support Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Infrastructure & Support Manager. Highlight your experience with IT infrastructure, operations, and any relevant technologies like Microsoft 365. We want to see how your skills align with our transformation goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share specific examples of how you've improved service delivery or led teams in the past. We love a good story that showcases your impact!
Show Off Your People Skills:Since this role involves strong people management, don’t forget to mention your coaching and leadership experiences. We’re looking for someone who can inspire and develop a team, so let us know how you’ve done that in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, virtualised environments, and security protocols. Be ready to discuss how you've used these technologies in past roles and how they can be applied to improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing IT infrastructure and support teams. Talk about how you've coached teams to shift from a reactive to a proactive approach, and be ready to discuss specific KPIs and SLAs you've implemented.
✨Understand the Business Needs
Research the company’s digital transformation goals and think about how your role as an Infrastructure & Support Manager can align with those objectives. Be prepared to share ideas on how you can help create a more resilient and user-focused IT environment.
✨Build Relationships
Emphasise your ability to work collaboratively with both technical and non-technical stakeholders. Prepare to discuss how you've built strong relationships in previous roles and how you plan to do the same in this position to drive operational maturity.
