At a Glance
- Tasks: Lead and mentor the counselling team, ensuring quality support services.
- Company: Join a trusted health and wellbeing network making a positive impact.
- Benefits: Generous holiday, private medical insurance, and a fab Friday social.
- Other info: Dynamic role with opportunities for professional development and career growth.
- Why this job: Be part of an industry-leading organisation recognised as a 'Best Place to Work'.
- Qualifications: BACP accreditation or working towards it; strong leadership and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Head of Counselling to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non‑profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as Head of Counselling.
THE ROLE
The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. The primary focus is to keep the department moving forward in the delivery and maintenance of quality and SLAs. You will coach the management team - ensuring that all are working consistently and in line with organisational and clinical expectations.
Day to Day responsibilities
- Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director - Clinical Services
- Providing clinical leadership and guidance to the Counselling Management team
- Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis
- Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department
- Supporting with recruitment and overseeing departmental retention
- Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues
- Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times
- Conducting fortnightly 1-2-1's with all Counselling Managers, in addition to bi-annual reviews
- Maintaining a small active caseload of counselling clients
What you bring to the team
- Current accreditation with the BACP (or eligibility to apply and actively working towards)
- Ability to multi-task effectively and work in a time pressured environment
- Strong leader who is able to communicate clearly
- Commercial and operational awareness and interest
- Previous EAP experience desirable but not essential
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Holidays increase after 2- and 5-years' service
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes.
Head of Counselling. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading health and wellbeing network in Manchester that is dedicated to making a positive impact on over 15 million lives. As an employer, we pride ourselves on our supportive work culture, offering extensive benefits such as 25 days of holiday, private medical insurance, and opportunities for professional development. With a focus on employee growth and a commitment to quality care, we provide a rewarding environment for those looking to lead and inspire within the counselling field.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Counselling. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and wellbeing sector, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. We want you to show that you’re not just interested in the role, but also in being part of their mission to make a positive difference.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully led a team or handled a challenging situation. This will help you demonstrate your fit for the Head of Counselling role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Counselling. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Counselling role. Highlight your relevant experience in counselling, leadership, and any EAP knowledge you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission of making a positive difference. Keep it engaging and personal!
Showcase Your Leadership Skills:Since this role involves leading and mentoring, make sure to highlight your leadership experiences. Share specific examples of how you've successfully managed teams or projects in the past. We love seeing those success stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Understand the key responsibilities, especially around clinical leadership and operational efficiency. Brush up on your knowledge of EAP services and how they impact employee wellbeing.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in mentoring and coaching teams. Think about times when you’ve successfully led a team through challenges or improved processes. This will demonstrate your ability to guide the Counselling Management team effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding complaints and service issues. Prepare to discuss how you would handle specific situations, ensuring you align your answers with the organisation's values and expectations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company culture, the support provided for professional development, or how success is measured in the counselling department. This shows your genuine interest in the role and the organisation.
