At a Glance
- Tasks: Lead and mentor the counselling management team, ensuring quality support services.
- Company: Join a trusted health and wellbeing network making a positive impact on millions.
- Benefits: 25 days holiday, private medical insurance, and a free onsite gym.
- Other info: Enjoy social sessions with free food and drink every month!
- Why this job: Be part of an industry-leading EAP provider and make a real difference in people's lives.
- Qualifications: BACP accreditation or eligibility, strong leadership, and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network making a positive difference in over 15 million lives, in their search to add a Head of Counselling to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
THE ROLE
The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. The primary focus is to keep the department moving forward in the delivery and maintenance of quality and SLAs. You will coach the management team - ensuring that all are working consistently and in line with organisational and clinical expectations.
Day to Day responsibilities:
- Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director - Clinical Services
- Providing clinical leadership and guidance to the Counselling Management team
- Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis
- Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department
- Supporting with recruitment and overseeing departmental retention
- Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues
- Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times
- Conducting fortnightly 1-2-1's with all Counselling Managers, in addition to bi-annual reviews
- Maintaining a small active caseload of counselling clients
What you bring to the team:
- Current accreditation with the BACP (or eligibility to apply and actively working towards)
- Ability to multi-task effectively and work in a time pressured environment
- Strong leader who is able to communicate clearly
- Commercial and operational awareness and interest
- Previous EAP experience desirable but not essential
Benefits:
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Holidays increase after 2- and 5-years' service
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes.
Head of Counselling – Industry‑Leading EAP Leader in Manchester employer: United Cerebral Palsy of Georgia
Join a leading health and wellbeing network that has positively impacted over 15 million lives, where you will have the opportunity to lead and mentor a dedicated counselling team. With a strong focus on employee wellbeing, our client offers an exceptional work culture, comprehensive benefits including generous holiday allowances, private medical insurance, and professional development support, all within a dynamic environment recognised as one of the 'Best Places to Work' by the Sunday Times.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Counselling – Industry‑Leading EAP Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and wellbeing sector, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's values and recent achievements. We want you to show that you’re not just another candidate; you’re genuinely interested in making a difference in their mission of supporting over 15 million lives.
✨Tip Number 3
Practice your leadership stories! Think about times you've successfully led a team or handled a tough situation. We want you to demonstrate your ability to mentor and coach effectively, which is key for the Head of Counselling role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Counselling – Industry‑Leading EAP Leader in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Counselling role. Highlight your leadership experience and any relevant EAP background to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about counselling and how your values align with our mission to make a positive difference in people's lives.
Showcase Your Leadership Skills:Since this role involves mentoring and coaching, be sure to include examples of how you've successfully led teams in the past. We want to see your ability to inspire and guide others!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with the key responsibilities, like clinical leadership and operational efficiency. This will help you demonstrate your understanding of what it takes to lead the counselling team effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in coaching and mentoring. Think about times when you’ve successfully guided a team or improved processes, as this will resonate well with the interviewers looking for a strong Head of Counselling.
✨Understand the Company Culture
Research the company’s values and culture, especially their commitment to employee wellbeing. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their reputation as a 'Best Place to Work'.
✨Prepare Questions
Have thoughtful questions ready to ask at the end of the interview. Inquire about their approach to clinical governance or how they measure success within the counselling teams. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
