At a Glance
- Tasks: Diagnose and resolve IT issues onsite, ensuring clients stay productive.
- Company: Join Venom IT, a fast-growing Managed Service Provider in Sale.
- Benefits: Competitive salary, private healthcare, gym membership, and your birthday off!
- Other info: Great opportunities for personal development and regular social events.
- Why this job: Enjoy variety and make a real impact while solving tech problems.
- Qualifications: Full UK driving licence, strong IT troubleshooting skills, and networking knowledge.
The predicted salary is between 30000 - 30000 £ per year.
Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network. We are growing rapidly and we are looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.
The Role: Onsite IT Support Technician
You’ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You’ll work independently, think on your feet, and get stuck in across a wide range of environments.
What You’ll Be Doing:
- Visiting client sites across the North West to diagnose and resolve IT issues
- Troubleshooting hardware, software, and connectivity faults
- Installing & configuring desktops, laptops, printers, and peripherals
- Handling networking issues: switches, routers, Wi-Fi, cabling
- Performing basic firewall diagnostics (FortiGate skills = big plus!)
- Completing structured cabling, patch panels, and terminations
- Supporting Windows OS & Windows Server environments (AD, Group Policy)
- Racking, stacking, and cabling network/server equipment
- Documenting all work clearly in the ticketing system
- Escalating complex issues to senior engineers when needed
What You Need to Succeed:
- Full UK driving licence + your own vehicle (mileage paid)
- Proven ability to diagnose IT hardware/software faults
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Basic firewall & network security understanding
- Experience with structured cabling & cable terminations
- Solid Windows 10/11 troubleshooting skills
- Familiar with Windows Server, AD & Group Policy
- Excellent communication & client-facing skills
- Highly self-motivated and able to work independently
- Strong organisational & time-management skills
Desirable Extras (Not Essential but Great to Have):
- MSP or multi-client support experience
- VMware / virtualisation knowledge
- FortiGate, SonicWall, or Sophos firewall experience
- M365 & Exchange administration
- Backup & disaster recovery experience
- RMM tools exposure
- CompTIA / Microsoft certifications
- Experience with IP CCTV or VoIP
Why Join Venom IT?
- Competitive salary approx. £30K DOE
- Mileage expenses paid
- Private healthcare (Aviva)
- Company pension
- Gym membership
- Optical & dental cashback
- Reward Gateway discounts
- Your birthday off!
- Holiday buy/sell (up to 3 days)
- Length of service awards
- Customer feedback rewards
- Onsite parking
- Regular social events + big Christmas party
- Genuine opportunities for personal development
Ready to Join a Team That Values Quality, Growth & Real Technical Skill? If you’re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you. Apply today and take your next step with Venom IT!
Field IT Support Technician. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Venom IT is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package including private healthcare, gym membership, and unique perks like your birthday off. With a vibrant work culture that encourages independence and problem-solving, you'll thrive in a dynamic environment where no two days are the same, all while being part of a fast-growing Managed Service Provider in the heart of the North West.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field IT Support Technician. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research Venom IT, their services, and their culture. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing issues on-site, brush up on your hardware and software knowledge. Be ready to share examples of how you've solved problems in the past.
✨Tip Number 3
Show off your communication skills! As a Field IT Support Technician, you'll be the face of Venom IT. Make sure to demonstrate your ability to explain technical issues clearly and effectively during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Venom IT team.
We think you need these skills to ace Field IT Support Technician. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see your troubleshooting skills, client-facing experience, and any relevant IT certifications front and centre!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your hands-on approach makes you the perfect fit for our team. Don’t forget to mention your love for variety and problem-solving!
Show Off Your Technical Skills:Be specific about your technical abilities in your application. Mention your experience with Windows OS, networking fundamentals, and any firewall knowledge. We’re keen to know how you can contribute to our fast-growing MSP!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, software, and networking fundamentals. Be ready to discuss your experience with troubleshooting and installations, especially in Windows environments. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
As a Field IT Support Technician, you'll be the face of the company at client sites. Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you resolved issues quickly or went above and beyond for a client – these stories will showcase your ability to handle real-world problems.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd approach diagnosing a specific IT issue or how you'd handle a difficult client. Practise thinking on your feet and explaining your thought process clearly, as this will demonstrate your problem-solving abilities.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the types of clients you'll be working with, or opportunities for personal development. Asking questions shows your genuine interest in the role and helps you determine if it's the right fit for you.
