At a Glance
- Tasks: Manage debt recovery cases and ensure compliance in a dynamic utility environment.
- Company: Leading UK utilities provider with a focus on customer resolution.
- Benefits: Up to £28,800 salary, 10% bonus, hybrid work, and generous leave.
- Other info: Join a supportive team with excellent wellbeing resources and career growth.
- Why this job: Make a real difference by helping customers while ensuring compliance.
- Qualifications: Experience in debt recovery and strong dispute resolution skills required.
The predicted salary is between 28800 - 28800 £ per year.
A leading UK utilities provider is looking for a Debt Recovery Agent. This is a key position for someone passionate about debt recovery, customer resolution, and ensuring compliance in complex utility environments. You will take responsibility for managing cases where customer issues impact debt collection on water accounts. When resolution isn't achievable, you'll oversee both temporary isolation and permanent disconnection of supply, ensuring all actions meet strict legal and regulatory standards.
What You'll Be Doing:
- Coordinating pre-disconnection site visits with third party agencies
- Reviewing site visit outcomes and ensuring accurate reporting
- Supporting field agents during customer visits
- Managing disconnections with a customer first, compliance focused approach
- Protecting vulnerable customers and shared residential supplies
- Issuing pre and post disconnection notices to customers and wholesalers
- Providing timely instructions on the day of disconnection
- Managing reconnection processes following payment
- Handling disputes, particularly involving vulnerable or financially distressed customers
- Ensuring activities comply with GDPR, regulatory frameworks, and internal standards
Experience & Skills You'll Bring:
- Proven background in debt recovery or collections
- Experience within the utilities sector or Water Industry would be beneficial
- Strong dispute resolution skills
- Experience working with third party recovery partners
- Understanding of utility disconnection processes and legal obligations
- Knowledge of B2B regulatory requirements
- Proficiency with CRM and lead management systems
What You'll Get in Return:
- Pension contributions & life assurance
- Yearly Bonus up to 10%
- High street and online retail discounts
- 25 days annual leave, rising to 28 with service
- Birthday day off every year
- Option to buy up to 10 extra holidays / sell up to 5 days
- Cycle-to-work scheme & travel loans
- Comprehensive wellbeing support including 24/7 GP, mental health support, fitness and legal advice
- Hybrid working - 3 days from home
- Opportunities for charity and volunteering activities
- Free on-site gym and parking
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Debt Recovery Specialist. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading UK utilities provider based in Sale, Manchester, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Our hybrid working model allows for flexibility, while our comprehensive benefits package, including generous annual leave, a yearly bonus, and extensive wellbeing support, ensures that our Debt Recovery Specialists can thrive both personally and professionally. Join us to make a meaningful impact in the community while enjoying a rewarding career in a dynamic environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Specialist. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the utilities sector or those who have experience in debt recovery. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed disputes or improved processes in previous roles. This will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt Recovery Specialist. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Debt Recovery Specialist. Highlight your experience in debt recovery and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about debt recovery and how your background aligns with our needs. Keep it concise but impactful – we love a good story!
Showcase Your Skills:Don’t forget to mention your dispute resolution skills and any experience with third-party recovery partners. We’re looking for someone who can handle complex situations with a customer-first approach, so let us know how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the debt recovery process, especially in the utilities sector. Brush up on relevant regulations and compliance standards, as this role is all about ensuring everything is above board.
✨Showcase Your Skills
Prepare to discuss your experience with dispute resolution and managing vulnerable customers. Think of specific examples where you've successfully navigated tricky situations, as this will demonstrate your capability in handling the challenges of the role.
✨Be Customer-Focused
This position requires a customer-first approach, so be ready to talk about how you prioritise customer needs while still achieving results. Highlight any past experiences where you balanced compliance with customer satisfaction.
✨Ask Smart Questions
At the end of the interview, don’t shy away from asking insightful questions about the company’s approach to debt recovery and customer care. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
