At a Glance
- Tasks: Manage debt recovery cases and ensure compliance in a dynamic utility environment.
- Company: Leading UK utilities provider with a focus on customer resolution.
- Benefits: Up to £28,800 salary, 10% bonus, hybrid work, and 25+ days leave.
- Other info: Join a supportive team with excellent wellbeing resources and career growth opportunities.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Experience in debt recovery and strong dispute resolution skills required.
The predicted salary is between 28800 - 28800 £ per year.
Salary: Up to 28,800 DOE + 10% bonus split quarterly
Location: Sale, Manchester (Hybrid - 3 days WFH, 2 days office)
Start Date: ASAP
Hours: 37.5 per week, Monday-Friday - No weekends
About the Role
A leading UK utilities provider is looking for a Debt Recovery Agent. This is a key position for someone passionate about debt recovery, customer resolution, and ensuring compliance in complex utility environments. You will take responsibility for managing cases where customer issues impact debt collection on water accounts. When resolution isn't achievable, you'll oversee both temporary isolation and permanent disconnection of supply - ensuring all actions meet strict legal and regulatory standards.
What You'll Be Doing
- Coordinating pre-disconnection site visits with third party agencies
- Reviewing site visit outcomes and ensuring accurate reporting
- Supporting field agents during customer visits
- Managing disconnections with a customer first, compliance focused approach
- Protecting vulnerable customers and shared residential supplies
- Issuing pre and post disconnection notices to customers and wholesalers
- Providing timely instructions on the day of disconnection
- Managing reconnection processes following payment
- Handling disputes, particularly involving vulnerable or financially distressed customers
- Ensuring activities comply with GDPR, regulatory frameworks, and internal standards
Experience & Skills You'll Bring
- Proven background in debt recovery or collections
- Experience within the utilities sector or Water Industry would be beneficial
- Strong dispute resolution skills
- Experience working with third party recovery partners
- Understanding of utility disconnection processes and legal obligations
- Knowledge of B2B regulatory requirements
- Proficiency with CRM and lead management systems
What You'll Get in Return
- Pension contributions & life assurance
- Yearly Bonus up to 10%
- High street and online retail discounts
- 25 days annual leave, rising to 28 with service
- Birthday day off every year
- Option to buy up to 10 extra holidays / sell up to 5 days
- Cycle-to-work scheme & travel loans
- Comprehensive wellbeing support including 24/7 GP, mental health support, fitness and legal advice
- Hybrid working - 3 days from home
- Opportunities for charity and volunteering activities
- Free on-site gym and parking
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Debt Recovery Agent. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading UK utilities provider, we pride ourselves on being an excellent employer that values our employees' well-being and professional growth. With a hybrid working model, competitive salary, and a comprehensive benefits package including generous annual leave and wellness support, we foster a supportive work culture that prioritises customer resolution and compliance. Join us in Manchester, where you can make a meaningful impact while enjoying a balanced work-life environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Agent. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector or debt recovery field. You never know who might have a lead on that perfect job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to debt recovery and customer resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed disputes or improved compliance in previous roles. This will help you stand out as a candidate who truly understands the complexities of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt Recovery Agent. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt recovery and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about debt recovery and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills:In your application, emphasise your dispute resolution skills and any experience with vulnerable customers. We’re looking for someone who can handle tough situations with empathy and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on debt recovery processes and the utilities sector. Familiarise yourself with the legal obligations around disconnections and customer rights. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
As a Debt Recovery Agent, you'll need strong dispute resolution skills. Prepare examples from your past experiences where you've successfully resolved conflicts or helped vulnerable customers. This will demonstrate your ability to handle sensitive situations with care and professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to debt recovery and customer interactions. Think about how you would manage a disconnection process while ensuring compliance and protecting vulnerable customers. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for case management, or how they support their agents in handling complex cases. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
