At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer experiences.
- Company: Established manufacturing business with a strong reputation and modern facilities.
- Benefits: Competitive salary, monthly bonuses, private healthcare, and 28 days holiday.
- Other info: Join a company that values its people and offers excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in managing customer service teams and knowledge of order processing systems.
The predicted salary is between 32000 - 35000 £ per year.
Customer Service Manager Altrincham (fully office-based) £32,000 – £35,000 per annum, monthly bonus up to £700 Monday to Friday, 9am-5pm (35 hours) Free onsite parking Lead a team, shape processes, and make a real impact.
Overview
We are partnering with a well established, growing manufacturing business within the construction supply sector, known for its strong reputation, modern facilities, and genuine investment in its people. This is a fantastic opportunity for an experienced Customer Service Manager who enjoys leading from the front, developing teams, and driving improvements across customer operations.
Responsibilities
- Lead a team of 5/6, ensuring a high quality, efficient customer experience across:
- Order processing and delivery coordination
- Customer onboarding and account management
- Managing queries, escalations and service delivery
- Improving processes, KPIs and team performance
This is a hands‑on leadership role where you balance people management with operational oversight, working closely with sales, logistics and senior leadership to continuously improve service delivery.
Qualifications
- Experience managing customer service teams within manufacturing, construction or a similar fast‑paced product‑based environment
- Confidence leading, coaching and developing a team
- Strong knowledge of order processing, ERP/CRM systems and operational workflows
- Comfortable managing performance, workload planning and continuous improvement
- Ability to handle escalations with confidence and professionalism
- Experience in a product‑led business with complex order or delivery processes is preferred.
Benefits
- Monthly bonus scheme up to £700
- 28 days holiday plus bank holidays, with summer & Christmas closures
- Private healthcare, digital GP & life cover
- Strong leadership team focused on development
- Bike storage and free parking
This business genuinely values its people, invests in improvement, and offers a stable, supportive environment where you can make a visible impact. Looking for a role where you can take ownership, develop a team and be part of a company doing things the right way? This is well worth a conversation.
Customer Service Team Leader. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established and growing manufacturing business in Manchester that prioritises its people and fosters a supportive work culture. With a strong focus on employee development, competitive benefits including a monthly bonus scheme, private healthcare, and generous holiday allowances, this role offers the chance to lead a dynamic team while making a tangible impact on customer service operations. Experience a stable environment where your contributions are valued and recognised.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service leadership. Think about how you would handle specific challenges they might face, and be ready to share your ideas!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Team Leader. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in customer service to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about leading a customer service team. Share specific examples of how you've improved processes or developed teams in the past, so we can see your impact.
Showcase Your Problem-Solving Skills:In your application, mention situations where you’ve successfully handled escalations or improved service delivery. We want to know how you tackle challenges and ensure a high-quality customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the company and its operations. Familiarise yourself with their products, services, and the construction supply sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and driving improvements. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of scenarios where you've had to manage difficult customer situations or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's approach to team development, how they measure success in customer service, or what challenges the team is currently facing. This shows your interest in the role and helps you gauge if it's the right fit for you.
