At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and troubleshooting issues.
- Company: Join a growing tech business with a friendly team culture.
- Benefits: Enjoy 25 days holiday, health cover, and hybrid working after probation.
- Other info: Structured training and clear progression opportunities await you.
- Why this job: Build valuable technical skills while delivering exceptional customer service.
- Qualifications: Customer service experience and a knack for problem-solving are key.
The predicted salary is between 25173 - 25173 £ per year.
Customer Service Advisor (Tech-Focused & Training Provided) Permanent | £25,173 | Altrincham (Free Parking) | Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm | 1 day hybrid after probation.
Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you’ll be supported to develop both your customer service and technical expertise, even if you’ve not worked in a technical role before. You’ll be joining a friendly, close-knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long-term move.
Responsibilities:- Acting as the first point of contact for customer queries (phone and email).
- Supporting customers from onboarding through to ongoing technical queries and returns.
- Troubleshooting issues across software, hardware and connectivity (full training provided).
- Using remote tools to diagnose and resolve problems efficiently.
- Reviewing device data and producing clear, accurate reports.
- Working closely with internal teams to resolve more complex queries.
- Keeping customer records up to date within the CRM system.
- Experience in a customer service or contact centre role.
- A natural problem solver with a calm and resilient approach.
- Comfortable learning new systems or technology (technical experience is a bonus, not essential).
- Strong communication skills and able to explain things clearly to customers.
- Well organised with good attention to detail.
- A team player who enjoys working in a collaborative environment.
- Genuine development opportunity & a chance to build technical skills in a supportive environment.
- Structured onboarding and ongoing training to help you succeed.
- Clear progression potential within a growing business.
- Supportive team culture where your contribution is valued.
- 25 days holiday plus bank holidays and your birthday off.
- Simply Health cover.
- Pension (matched up to 3%).
- Life assurance (3x salary).
- Enhanced maternity & paternity pay.
- Regular team incentives.
- Hybrid working after probation (4 days office / 1 remote).
If you’re looking for a role where you can grow your skills, feel supported, and make a real impact, I'd love to hear from you.
Customer Service Representative (New). Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic technology business in Altrincham as a Customer Service Representative, where you'll not only enhance your customer service skills but also gain valuable technical expertise in a supportive and friendly environment. With structured training, clear progression opportunities, and a culture that values teamwork and individual contributions, this role offers a fantastic chance to grow while enjoying benefits like 25 days holiday, enhanced maternity and paternity pay, and hybrid working options after probation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (New). Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with tech issues, think of some common problems and how you’d resolve them. Being able to demonstrate your thought process during the interview can really set you apart.
✨Tip Number 3
Show off your communication skills! In customer service, how you convey information is just as important as what you say. Practice explaining complex ideas in simple terms, so you can impress the interviewers with your clarity and approachability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representative (New). Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight any relevant experience in customer service and your ability to learn new tech quickly. We want to see how you can bring your unique skills to our team!
Show Off Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love a natural problem solver, so let us know how you’ve resolved customer queries or technical issues in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills. We appreciate good communication, and this is your chance to show us what you’ve got!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and qualifications listed, especially around customer service and technical skills. This will help you tailor your answers to show how you fit perfectly into the role.
✨Show Off Your Problem-Solving Skills
Since this role involves troubleshooting and resolving customer queries, be prepared to share specific examples of how you've successfully solved problems in the past. Think of situations where you had to think on your feet or learn something new quickly – these stories will highlight your adaptability and resourcefulness.
✨Practice Clear Communication
Strong communication is key in customer service. During the interview, practice explaining complex ideas simply and clearly. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts, especially when discussing technical topics.
✨Emphasise Teamwork and Collaboration
This position is all about being part of a close-knit team. Be ready to discuss your experiences working collaboratively with others. Highlight any instances where you contributed to a team goal or helped a colleague, as this will show that you're a team player who values collaboration.
