At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage order processing efficiently.
- Company: Join a respected global company with over 50 years of experience.
- Benefits: Career development opportunities, free parking, and a supportive work culture.
- Other info: Enjoy a collaborative environment focused on teamwork and open communication.
- Why this job: Be the key link between customers and the business, making a real difference.
- Qualifications: Supervisory experience in customer service and familiarity with Salesforce or Navision.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established, highly regarded global company with over 50 years experience in its field. The company is a trusted, professional and ethical supplier. They are a business who work to high standards and collaboration. The business culture is all about open conversations and teamwork.
The role involves ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Responsibilities include:
- Being responsible for the Customer Service department processing all orders within set timescales and regulatory requirements.
- Managing expectations and acting as an intermediary between customers and the wider business.
- Ensuring all incoming and outgoing phone/email enquiries are handled daily.
- Checking all orders are processed on the system (Salesforce/NAV) every day.
- Monitoring exceptional order demand during the order entry process, reporting concerns.
- Obtaining authorisation for all specified product orders as and when required.
- Ensuring continued smooth transmission of orders to warehouse and logistics.
- Being the main point of contact with key operational contacts at the warehouse.
- Managing orders entered, out of stocks, new products and customer complaints.
- Investigating all returned, damaged and missing goods claims.
- Liaising with QA regarding any manufacturing faults or transit deviations.
- Ensuring customers are informed of any changes to the pricing structure.
- Adhering to all relevant Operating Procedures and updating training records.
Requirements:
- Supervisory level in a customer services role in an office environment.
- Previous experience of working with customer/supplier relationships.
- Experience in Salesforce or Navision would be advantageous.
Customer Service/Order Processing Manager. Job in Trafford Park LilyLifestyle Jobs in Manchester employer: United Cerebral Palsy of Georgia
As a Customer Service/Order Processing Manager at our esteemed global company in Trafford Park, you will thrive in a supportive work culture that prioritises open communication and teamwork. With over 50 years of industry experience, we offer exceptional career development opportunities, free parking, and a commitment to high standards, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Order Processing Manager. Job in Trafford Park LilyLifestyle Jobs in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service/Order Processing Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your skills in customer service and order processing.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Service/Order Processing Manager position!
We think you need these skills to ace Customer Service/Order Processing Manager. Job in Trafford Park LilyLifestyle Jobs in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service/Order Processing Manager role. Highlight your relevant experience in customer service and any supervisory roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with Salesforce or Navision if you have it, and show us your passion for providing top-notch customer service.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, we want to see that you can manage expectations and liaise well with customers and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, culture, and what makes them a trusted supplier in the industry. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service/Order Processing Manager, you'll need to demonstrate your ability to handle customer inquiries and complaints effectively. Prepare specific examples from your past experiences where you've successfully managed customer relationships or resolved issues. This will highlight your suitability for the role.
✨Familiarise Yourself with Relevant Tools
Since experience with Salesforce or Navision is advantageous, make sure you brush up on these systems if you have prior knowledge. If not, consider doing a quick online tutorial to understand their basic functionalities. Being able to discuss these tools confidently can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how they measure success in the customer service department, or any challenges they currently face. This shows your interest in the role and helps you assess if it's the right fit for you.
