At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage order processing efficiently.
- Company: Join a respected global company with over 50 years of experience.
- Benefits: Enjoy career development, free parking, and a supportive work culture.
- Other info: Collaborative environment focused on open communication and teamwork.
- Why this job: Make a real difference in customer satisfaction and business growth.
- Qualifications: Supervisory experience in customer service and familiarity with Salesforce or Navision.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established, highly regarded global company with over 50 years of experience in its field. The company is a trusted, professional and ethical supplier. They are a business that works to high standards and collaboration. The business culture is all about open conversations and teamwork.
The role involves ensuring the highest standard of service is demonstrated to all customers whilst operating quickly and efficiently. Responsibilities include:
- Ensuring all incoming and outgoing phone/email enquiries are handled daily
- Checking all orders are processed on the system (Salesforce/NAV) every day
- Monitoring exceptional order demand during the order entry process and reporting concerns
- Obtaining authorisation for all specified product orders as and when required
- Ensuring continued smooth transmission of orders to warehouse and logistics
- Being the main point of contact with key operational contacts at the warehouse
- Managing orders entered, out of stocks, new products and customer complaints
- Investigating all returned, damaged and missing goods claims
- Liaising with QA regarding any manufacturing faults or transit deviations
- Ensuring customers are informed of any changes to the pricing structure
- Adhering to all relevant Operating Procedures and updating training records
Requirements include:
- Supervisory level in a customer services role in an office environment
- Previous experience of working with customer/supplier relationships
- Experience in Salesforce or Navision would be advantageous
Customer Service and Order Management Manager. Job in Trafford Park LilyLifestyle Jobs in Manchester employer: United Cerebral Palsy of Georgia
At our Trafford Park location, we pride ourselves on being an excellent employer, offering a collaborative work culture that values open communication and teamwork. With over 50 years of experience, we provide ample career development opportunities and support international business growth, all while ensuring a professional and ethical environment. Employees enjoy benefits such as free parking and the chance to be part of a trusted global company dedicated to high standards of service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Order Management Manager. Job in Trafford Park LilyLifestyle Jobs in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Since they value open conversations and teamwork, think about how you can demonstrate your collaborative spirit. We recommend researching their values and preparing examples of how you've worked well in a team.
✨Tip Number 2
Practice your communication skills! As a Customer Service and Order Management Manager, you'll need to handle enquiries efficiently. We suggest role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific instances where you've managed customer complaints or order issues effectively. We believe sharing these stories will highlight your ability to act as an intermediary between customers and the business.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from your conversation to make it personal and memorable.
We think you need these skills to ace Customer Service and Order Management Manager. Job in Trafford Park LilyLifestyle Jobs in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service and Order Management Manager role. Highlight your relevant experience in customer service and any supervisory roles you've held. We want to see how your skills align with our high standards and collaborative culture.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Be sure to mention any experience with Salesforce or Navision, as that’ll catch our eye!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, we want to see that you can handle inquiries and manage expectations like a pro.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, culture, and the specifics of their customer service approach. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you managed difficult situations or exceeded customer expectations. Be ready to discuss how you can apply these skills to ensure high standards of service in the new role.
✨Familiarise Yourself with Salesforce/NAV
If you have experience with Salesforce or Navision, make sure to brush up on it before the interview. If you don’t, consider doing a bit of research or even a quick tutorial. Being able to speak confidently about these systems will demonstrate your readiness to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how they handle customer complaints, or what success looks like in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.
