At a Glance
- Tasks: Provide top-notch customer service and 1st line IT support to clients.
- Company: Join Capgemini, a leading tech company in Manchester.
- Benefits: Earn £13.45 per hour with full training and a supportive team.
- Other info: Flexible hours and a dynamic work environment await you.
- Why this job: Kickstart your tech career while helping customers solve their issues.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
Salary: 13.45 per hour (Living Wage Employer)
Location: Capgemini, Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do:
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
What you'll bring:
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a steppingstone into a career in technology, this could be your next move.
Customer Service Advisor - Manchester. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Capgemini in Manchester is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With competitive pay as a Living Wage Employer, comprehensive training, and a focus on teamwork, this role as a Customer Service Advisor provides a meaningful opportunity to kickstart your career in technology while enjoying a balanced work-life schedule.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Manchester. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research Capgemini and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us at StudySmarter and Capgemini!
We think you need these skills to ace Customer Service Advisor - Manchester. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and your communication skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering great customer service and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention why you want to work with us.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions, so share those experiences that showcase your problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Familiarise yourself with the basics of IT support and customer service. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Makes Perfect
Run through some common interview questions related to customer service. Think about scenarios where you've successfully resolved issues or provided excellent service. Practising your responses will help you feel more confident during the actual interview.
✨Show Your Passion
Let your enthusiasm for customer service shine through. Share examples of times when you went above and beyond for a customer. This will demonstrate your genuine interest in delivering great service, which is key for this role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or what success looks like in the role. This shows that you're engaged and serious about the position.
