At a Glance
- Tasks: Support clients on their recovery journey with empathy and clear communication.
- Company: Dynamic financial services firm in the heart of Manchester.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and fun team events.
- Other info: Join a supportive team with great opportunities for growth and recognition.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: Experience in customer service or sales, strong communication skills, and target-driven mindset.
The predicted salary is between 30000 - 35000 £ per year.
Full Time, Permanent – Manchester City Centre – £30,000 + up to £5,000 OTE
We are looking for a First Response Executive / Customer Service Administrator to support clients at the start of their recovery journey. You will be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process.
- Handle inbound phone and email enquiries professionally.
- Guide clients throughout the recovery process with clear communication.
- Onboard new clients, transferring their cases to the relevant department.
- Provide financial insights throughout the process.
- Ensure all necessary information and documentation is gathered to progress cases effectively.
- Maintain a high standard of client care while working towards individual and team targets.
Requirements
- Proven experience in customer service, sales or partnerships, ideally within financial or legal industries.
- Strong communication skills and confidence working independently.
- Highly organised with a focus on conversions.
- Proven experience in a target-driven environment.
- Experience as a financial services administrator, legal services administrator, client account administrator, case management administrator, or client onboarding administrator.
Benefits
- Competitive basic salary plus uncapped commission and bonus structure.
- 25 days holiday plus bank holidays.
- Annual bonus scheme.
- Regular team socials including summer and Christmas events.
- Company awards and recognition evenings.
We are an equal opportunities employer.
Customer Service Administrator - Financial Services. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Administrator in the heart of Manchester, you will join a dynamic team dedicated to supporting clients through their recovery journey in financial services. Our company fosters a collaborative and inclusive work culture, offering competitive salaries, generous holiday allowances, and opportunities for professional growth, all while ensuring that your contributions are recognised and rewarded. With regular team events and a focus on employee well-being, we provide a fulfilling environment where you can thrive both personally and professionally.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Financial Services. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our mission and how you can contribute to it. This will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to convey information clearly and empathetically. We recommend doing mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 3
Prepare some questions to ask us during the interview. This shows your interest in the role and helps you gauge if we're the right fit for you. Think about what you want to know about the team dynamics or the onboarding process.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows us that you're proactive and genuinely interested in the position.
We think you need these skills to ace Customer Service Administrator - Financial Services. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Administrator. Highlight any experience in financial or legal services, and don’t forget to showcase your communication skills and ability to handle enquiries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients on their recovery journey. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Organisational Skills:In your application, mention how you stay organised and manage your time effectively. This role requires juggling multiple tasks, so give us a glimpse of how you keep everything on track!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of financial and legal services. Understand the basics of the recovery process and be ready to discuss how you can guide clients through it. This will show that you're not just interested in the role but also committed to helping clients effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and empathetically. You might want to prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to communicate effectively under pressure.
✨Be Organised and Target-Driven
Highlight your organisational skills and your experience working towards targets. Prepare to discuss specific instances where you met or exceeded goals in previous roles. This will reassure them that you can maintain high standards of client care while achieving individual and team targets.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process for new clients, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
