At a Glance
- Tasks: Own and optimise email and SMS customer journeys to enhance experiences.
- Company: Join a Certified B Corp redefining financial inclusion in Manchester.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and your birthday off!
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact in a purpose-led financial services company.
- Qualifications: Proven CRM experience and strong analytical skills required.
The predicted salary is between 45000 - 48000 £ per year.
Keen to join a Certified B Corp financial services company? They are on a mission to redefine financial inclusion through responsible lending solutions and are keen to take on a Marketing CRM Manager to work in their ever-growing Manchester City Centre team.
This opportunity is ideal for an experienced CRM Manager, Lifecycle Marketing Manager, Marketing Automation Manager, Customer Retention Manager, Email Marketing Manager or CRM Marketing Manager looking to make a genuine impact within a purpose-led financial services business.
As our Marketing CRM Manager, you will own and optimise all email and SMS customer journeys across enquiries, applications and renewals using Spotler. Working closely with Marketing, Sales and Compliance teams, you will create clear, compliant and customer-focused communications designed to improve funded loan outcomes and customer experience.
You will analyse campaign performance, test and refine journey logic, segmentation and content, and turn data into actionable optimisation strategies while ensuring GDPR compliance and responsible data usage.
Location: Manchester City Centre (Hybrid working 3 days a week in the office)
Salary: £45k - £48k base salary plus awesome benefits
Benefits: 25 days holiday plus bank holidays, your birthday off every year, healthcare cash plan, matched pension contributions up to 5%, life assurance, cycle to work scheme and long service awards.
We are looking for someone with proven CRM or lifecycle marketing experience, strong knowledge of email and SMS platforms, excellent analytical and stakeholder management skills, and experience working within regulated environments. A commercial mindset and focus on measurable business outcomes are essential.
Customer Relationship Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a purpose-driven Certified B Corp financial services company in the heart of Manchester, where your role as a Marketing CRM Manager will allow you to make a meaningful impact on financial inclusion. With a vibrant work culture that prioritises employee well-being, you'll enjoy generous benefits including 25 days holiday, healthcare cash plans, and opportunities for professional growth within a supportive team. Embrace the chance to thrive in a hybrid working environment while contributing to innovative customer journeys that enhance experiences and outcomes.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past successes and how they relate to the role. Use specific examples that highlight your experience in CRM and marketing automation.
✨Tip Number 3
Prepare for interviews by researching the company’s mission and values. Since this role is with a Certified B Corp, understanding their commitment to responsible lending will help you align your answers with their goals and show you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and want to be part of our purpose-led team.
We think you need these skills to ace Customer Relationship Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Marketing CRM Manager. Highlight your experience with email and SMS platforms, and don’t forget to mention any work you've done in regulated environments. We want to see how you can make a genuine impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about redefining financial inclusion and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Analytical Skills:Since this role involves analysing campaign performance, be sure to include examples of how you've used data to drive decisions in past roles. We’re looking for someone who can turn numbers into actionable strategies, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you’re well-versed in the company’s mission and values, especially their focus on financial inclusion. Brush up on your knowledge of CRM strategies and tools like Spotler, as they’ll want to see how you can optimise customer journeys.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in CRM or lifecycle marketing. Be ready to discuss how you’ve improved customer retention or campaign performance, and don’t forget to mention any experience with GDPR compliance.
✨Be Data-Driven
Since the role involves analysing campaign performance, come prepared with insights on how you’ve used data to inform your marketing strategies. Think about how you’ve tested and refined journey logic or segmentation in previous positions.
✨Engage with Stakeholders
This position requires collaboration with various teams, so be ready to talk about how you’ve effectively managed stakeholder relationships in the past. Highlight your communication skills and how you ensure everyone is aligned on goals and outcomes.
