At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service in a fast-paced e-commerce environment.
- Company: Join a rapidly growing fashion brand with a focus on customer experience.
- Benefits: Enjoy hybrid working, generous holiday, and a supportive team culture.
- Other info: Be part of an ambitious team with exciting growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and shaping brand reputation.
- Qualifications: Experience in customer service, especially in e-commerce, is a plus.
The predicted salary is between 30000 - 30000 £ per year.
We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews.
Key Responsibilities
- Managing all customer email enquiries in a professional and timely manner
- Handling refunds, returns and exchanges efficiently
- Resolving customer complaints with empathy and a solution-focused approach
- Responding to delivery and order tracking enquiries
- Supporting customers throughout their full online purchasing journey
- Maintaining and improving customer satisfaction and Trustpilot ratings
- Liaising with internal teams and couriers to resolve customer issues quickly
- Updating customer records accurately across internal systems
- Identifying recurring customer issues and suggesting process improvements
- Ensuring all SLAs and response time targets are consistently achieved
- Providing a personalised and positive customer experience with every interaction
- Supporting during peak trading periods and product launches
Skills Required
- Previous experience within a customer service role
- Experience working within an e-commerce environment would be advantageous
- Confident handling high volumes of customer enquiries
- Excellent written communication skills and attention to detail
- Experience using Shopify
- Experience using Gorgias is highly desirable, although not essential
- Strong problem-solving skills and the ability to remain calm under pressure
- A proactive and positive attitude with a genuine passion for customer experience
Benefits
- Hybrid working - 3 days working from home
- 20 days holiday + birthday off + bank holidays
- NEST pension scheme
- Volunteer days
- Opportunity to join a growing brand with ambitious expansion plans
- Supportive and collaborative team environment
This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business.
Customer Care Representative. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and fast-growing fashion brand in the heart of Manchester, where your role as a Customer Care Representative will be pivotal in shaping exceptional customer experiences. Enjoy a supportive and collaborative work culture with hybrid working options, generous holiday allowances, and opportunities for personal growth within an ambitious team dedicated to excellence. This is not just a job; it's a chance to make a meaningful impact in a thriving e-commerce environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to demonstrate your ability to communicate clearly and empathetically. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to highlight your proactive attitude.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. This way, we can keep track of your progress and get you one step closer to joining our fantastic team.
We think you need these skills to ace Customer Care Representative. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in e-commerce. We want to see how your skills align with the role of a Customer Care Advisor!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your attention to detail!
Highlight Problem-Solving Abilities:Share examples of how you've resolved customer issues in the past. We’re looking for candidates who can stay calm under pressure and find solutions quickly, so don’t hold back on showcasing your skills!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you swiftly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you successfully handled customer enquiries or resolved complaints. Highlight your ability to remain calm under pressure and your proactive approach to problem-solving, as these are key traits for a Customer Care Representative.
✨Familiarise Yourself with Tools
If you have experience with Shopify or Gorgias, be ready to discuss how you've used these tools in past roles. If not, take some time to learn the basics of these platforms, as familiarity can give you an edge during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company's approach to customer satisfaction, or how they handle peak trading periods. This shows that you're engaged and serious about the role.
