At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service in a fast-paced e-commerce environment.
- Company: Join a rapidly growing fashion brand with a focus on customer experience.
- Benefits: Enjoy hybrid working, generous holiday, and a supportive team culture.
- Other info: Be part of an ambitious team with exciting growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and shaping brand reputation.
- Qualifications: Experience in customer service, especially in e-commerce, is a plus.
The predicted salary is between 30000 - 30000 £ per year.
We are currently recruiting on behalf of a fast-growing fashion brand for an experienced Customer Care Advisor to join their expanding team. This is an exciting opportunity to join a scaling e-commerce business where customer experience is at the forefront of everything they do. The successful candidate will play a key role in delivering a first-class service and maintaining excellent customer satisfaction and Trustpilot reviews.
Key Responsibilities
- Managing all customer email enquiries in a professional and timely manner
- Handling refunds, returns and exchanges efficiently
- Resolving customer complaints with empathy and a solution-focused approach
- Responding to delivery and order tracking enquiries
- Supporting customers throughout their full online purchasing journey
- Maintaining and improving customer satisfaction and Trustpilot ratings
- Liaising with internal teams and couriers to resolve customer issues quickly
- Updating customer records accurately across internal systems
- Identifying recurring customer issues and suggesting process improvements
- Ensuring all SLAs and response time targets are consistently achieved
- Providing a personalised and positive customer experience with every interaction
- Supporting during peak trading periods and product launches
Skills Required
- Previous experience within a customer service role
- Experience working within an e-commerce environment would be advantageous
- Confident handling high volumes of customer enquiries
- Excellent written communication skills and attention to detail
- Experience using Shopify
- Experience using Gorgias is highly desirable, although not essential
- Strong problem-solving skills and the ability to remain calm under pressure
- A proactive and positive attitude with a genuine passion for customer experience
Benefits
- Hybrid working - 3 days working from home
- 20 days holiday + birthday off + bank holidays
- NEST pension scheme
- Volunteer days
- Opportunity to join a growing brand with ambitious expansion plans
- Supportive and collaborative team environment
This is a fantastic opportunity for a customer-focused professional looking to join a brand that is truly going places and make a real impact within a growing business.
Customer Care Advisor. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and fast-growing fashion brand in the heart of Manchester, where your role as a Customer Care Advisor will be pivotal in shaping exceptional customer experiences. Enjoy a supportive and collaborative work culture with hybrid working options, generous holiday allowances, and opportunities for personal growth within an ambitious team. This is not just a job; it's a chance to make a meaningful impact in a thriving e-commerce environment that values your contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their customer care approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. Be ready to share these stories during your interview to highlight your proactive attitude.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining the team and helps us keep track of your application easily.
We think you need these skills to ace Customer Care Advisor. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your previous experience in customer service and any e-commerce exposure you have. We want to see how your skills align with our mission of delivering top-notch customer experiences!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and professional. Use proper grammar and spelling, and don’t forget to convey your passion for helping customers. We love a good story about how you’ve made a difference!
Be Solution-Focused:In your application, share examples of how you've resolved customer complaints or improved processes in past roles. We’re looking for candidates who can think on their feet and bring a positive attitude to problem-solving. Show us you can keep calm under pressure!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at this exciting time!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Brand Inside Out
Before your interview, take some time to research the fashion brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you successfully handled customer enquiries or resolved complaints. Highlight your problem-solving skills and how you maintained a positive attitude under pressure. This is crucial for a Customer Care Advisor role.
✨Familiarise Yourself with Tools
If you have experience with Shopify or Gorgias, be ready to discuss it. If not, do a bit of research on these platforms. Understanding how they work can give you an edge and demonstrate your willingness to learn and adapt.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, customer care strategies, or how they measure customer satisfaction. This shows that you’re engaged and thinking about how you can contribute to their success.
