At a Glance
- Tasks: Train and support new Customer Service Advisors in a dynamic environment.
- Company: Join Capgemini, a leader in tech solutions with a vibrant culture.
- Benefits: Earn £14.60 per hour with flexible hours and career growth opportunities.
- Other info: Perfect for those passionate about technology and helping others succeed.
- Why this job: Make a real difference by shaping the future of customer service teams.
- Qualifications: Experience in training or service desk roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini. In this role, you will be responsible for managing the compilation, promotion and delivery of training material to new and existing employees.
What you'll do:
- Schedule training across the service desk
- Update the Client training database
- Identification and analysis of training courses required with steer from the Line Manager
- Delivering and facilitating training courses to new starters
- Ensure new starters' readiness to go live in line with Client requirements
- Co-ordinate course attendance
- Identify and communicate any areas of improvement
- Ensure quality of new and existing user documentation and training materials
- Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
What you'll bring:
- Previous experience in a Service Desk/ Training role
- Excellent written and verbal communication skills
- Good MS Office skills
- Organised, self-motivated, creative thinker, team player
- Ability to work independently without close supervision
If you're looking for a fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
Customer Advisor Trainer. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Capgemini is an exceptional employer that prioritises employee development and a collaborative work culture in the vibrant city of Manchester. With a focus on training and growth, employees benefit from comprehensive training programmes, a supportive team environment, and opportunities to advance their careers in the technology sector. Join us to make a meaningful impact while enjoying a balanced work-life schedule from Monday to Friday.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Trainer. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Capgemini or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for training roles. Think about how your previous experience aligns with the responsibilities of a Customer Advisor Trainer and be ready to share specific examples.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as a trainer, you'll need to demonstrate how you can effectively convey information to others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and keen to join the team.
We think you need these skills to ace Customer Advisor Trainer. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Advisor Trainer role. Highlight your previous experience in training and service desk roles, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your organisational skills and how you can help new starters get ready to go live.
Showcase Your Creativity:As a creative thinker, let that shine through in your application. Share examples of how you've delivered engaging training sessions or improved training materials in the past. We love innovative ideas!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to see your application and get you on board. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Training Stuff
Make sure you brush up on your training techniques and methodologies. Be ready to discuss how you've successfully delivered training in the past, and think about specific examples that showcase your ability to engage and motivate learners.
✨Familiarise Yourself with the Company
Do a bit of homework on Capgemini and their service desk operations. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific training challenges. Think about potential issues that could arise during training sessions and prepare your responses. This shows that you're proactive and can think on your feet.
✨Showcase Your Communication Skills
As a Customer Advisor Trainer, communication is key. During the interview, demonstrate your verbal skills by articulating your thoughts clearly and confidently. You might even want to practice explaining complex concepts in simple terms to show your ability to connect with different audiences.
