At a Glance
- Tasks: Drive customer engagement and loyalty through innovative CRM strategies across multiple channels.
- Company: Join a leading fashion brand with ambitious growth plans and a dynamic culture.
- Benefits: Enjoy a competitive benefits package, bonus potential, and exciting staff perks.
- Other info: Fast-paced environment with significant career growth opportunities and a focus on innovation.
- Why this job: Make a real impact on customer experiences and shape the future of CRM in fashion.
- Qualifications: Experience in CRM management, especially in fashion or retail, with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a standout CRM Manager who can bring energy, creativity, commercial thinking and a genuine passion for customer engagement. The successful CRM Manager will play a critical role in driving customer retention, loyalty and lifetime value through highly personalized, data‑driven CRM strategies across multiple channels. Based in Warrington, this role offers the opportunity to work within a highly ambitious and entrepreneurial environment where ideas move quickly, innovation is encouraged and high performers are given real opportunity to grow.
Responsibilities
- Develop and deliver best‑in‑class CRM strategy across the customer lifecycle
- Drive customer retention, engagement, loyalty and repeat purchase
- Lead multi‑channel campaigns across email, SMS, WhatsApp, and digital touchpoints
- Use customer data and insights to optimize performance and increase ROI
- Enhance customer journeys through automation, segmentation and personalization
- Work closely with marketing, content and digital teams to support wider business growth
- Support and develop loyalty initiatives to maximize customer lifetime value
- Analyze campaign performance and continuously improve engagement metrics through testing and optimization
Qualifications
- Experience as a CRM Manager in fashion, retail or a consumer‑facing brand
- Strong understanding of CRM strategy, customer lifecycle marketing and retention
- Proven ability to deliver measurable improvements in customer engagement and revenue
- Experience using CRM and email marketing platforms, ideally Klaviyo
- Highly commercial and analytical mindset
- Aptitude for thriving in a fast‑paced, high‑growth environment
- Excellent communication and stakeholder management skills
- Passionate, ambitious and hands‑on approach
Benefits
- One of the UK’s most exciting and ambitious fashion brands
- Significant growth plans across the UK and international markets
- Significant investment across CRM, digital and customer experience
- Opportunity to shape CRM strategy and make a visible impact
- High‑growth culture with exciting long‑term career potential
- Excellent benefits package, bonus potential and staff perks
CRM Manager. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading fashion brand in Warrington as a CRM Manager, where you'll thrive in a dynamic and entrepreneurial environment that values creativity and innovation. With significant investment in CRM and customer experience, you'll have the opportunity to shape strategies that drive customer loyalty and engagement, all while enjoying an excellent benefits package and long-term career growth potential.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the fashion industry, especially those who work in CRM. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns and their results. This will help you stand out during interviews and demonstrate your ability to drive customer engagement and retention.
✨Tip Number 3
Prepare for the interview by researching the company’s current CRM strategies. Think about how you can bring fresh ideas to the table. Tailor your responses to show how your experience aligns with their goals, especially in driving loyalty and lifetime value.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can contribute to our ambitious growth plans. Plus, it’s a great way to ensure your application gets seen by the right people!
We think you need these skills to ace CRM Manager. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer engagement shine through. We want to see that you genuinely care about creating amazing experiences for customers, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored specifically for the CRM Manager role. Highlight your experience in fashion or retail, and focus on your achievements in driving customer retention and loyalty. We love seeing how you've made a difference in previous roles!
Be Data-Driven:Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Include specific metrics or results from past campaigns that demonstrate your ability to optimise performance and increase ROI. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies, especially those relevant to the fashion industry. Brush up on your knowledge of customer lifecycle marketing and be ready to discuss how you've driven engagement and retention in previous roles.
✨Showcase Your Analytical Skills
Prepare to talk about specific metrics and results from past campaigns. Be ready to explain how you used data to optimise performance and increase ROI. This will demonstrate your commercial mindset and ability to deliver measurable improvements.
✨Be Creative with Campaign Ideas
Think of innovative multi-channel campaign ideas that could work for the brand. Whether it’s through email, SMS, or WhatsApp, having a few creative concepts up your sleeve will show your passion and readiness to contribute from day one.
✨Demonstrate Team Collaboration
Since this role involves working closely with marketing, content, and digital teams, be prepared to share examples of how you’ve successfully collaborated in the past. Highlight your communication skills and how you’ve managed stakeholder relationships effectively.
