At a Glance
- Tasks: Lead and mentor the counselling team, ensuring quality support services.
- Company: Join a trusted health and wellbeing network making a positive impact.
- Benefits: Generous holiday, private medical insurance, and professional development support.
- Other info: Enjoy social events, gym access, and a supportive work culture.
- Why this job: Be part of an award-winning organisation that values employee wellbeing.
- Qualifications: BACP accreditation and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Head of Counselling to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as Head of Counselling.
THE ROLE
The role is an exciting opportunity to lead, mentor, coach and support the EAP Counselling Management team on a day-to-day basis, ensuring clinical and operational quality and efficiency across the counselling teams. The primary focus is to keep the department moving forward in the delivery and maintenance of quality and SLAs. You will coach the management team - ensuring that all are working consistently and in line with organisational and clinical expectations.
Day to Day responsibilities
- Clinical and operational responsibility for the day to day running of the helpline counselling teams under the guidance of the Associate Director - Clinical Services
- Providing clinical leadership and guidance to the Counselling Management team
- Ensuring quality assessments and individual coaching takes place across the management team on a daily and weekly basis
- Providing coaching to all Counselling Managers to ensure they are working in line with internal policies and procedures and maintaining a consistent approach across the department
- Supporting with recruitment and overseeing departmental retention
- Overseeing the investigation and outcome of complaints and where necessary, liaise with clients regarding service issues
- Attending and representing the clinical service at key stakeholder meetings to ensure clinical governance and operational efficiencies are followed at all times
- Conducting fortnightly 1-2-1's with all Counselling Managers, in addition to bi-annual reviews
- Maintaining a small active caseload of counselling clients
What you bring to the team
- Current accreditation with the BACP (or eligibility to apply and actively working towards)
- Ability to multi-task effectively and work in a time pressured environment
- Strong leader who is able to communicate clearly
- Commercial and operational awareness and interest
- Previous EAP experience desirable but not essential
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Holidays increase after 2- and 5-years' service
- Cash plan for you (and your children, if any)
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Support with revalidation and CPD
- Funding support with training and development
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme after 6 months and successful completion of probationary period
- Cycle to work scheme after 6 months and successful completion of probationary period
- Access to Employee Assistance Programme
- Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
- Company incentives, access to discount schemes
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Free 24/7 onsite gym with regular group classes.
Counselling Department Head. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a leading health and wellbeing network in Manchester that is dedicated to making a positive impact on over 15 million lives. As the Head of Counselling, you will benefit from a supportive work culture that prioritises employee wellbeing, offering generous holiday allowances, professional development funding, and unique perks like a free onsite gym and monthly social events. With a strong focus on leadership and growth, this role provides an excellent opportunity to advance your career while contributing to a compassionate and impactful organisation recognised as one of the 'Best Places to Work' by the Sunday Times.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counselling Department Head. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and wellbeing sector, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. We want to show that you’re not just a fit for the role but also for their culture. Tailor your answers to reflect how your experience aligns with their mission.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Counselling Department Head. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Counselling role. Highlight your leadership experience and any relevant EAP background. We want to see how your skills align with our client's mission of providing top-notch support services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about counselling and how you can contribute to the team. We love seeing genuine enthusiasm for the role and the impact you can make.
Showcase Your Coaching Skills:Since the role involves mentoring and coaching, be sure to include examples of how you've successfully led teams in the past. We’re looking for someone who can inspire and guide others, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and practices in counselling, especially within EAP settings. Brush up on your knowledge of clinical governance and operational efficiencies, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and mentoring teams. Think about specific situations where you’ve successfully coached others or improved team performance, as this role is all about guiding the Counselling Management team.
✨Understand the Company Culture
Familiarise yourself with the values and mission of the organisation. Since they pride themselves on making a positive difference, be ready to discuss how your personal values align with theirs and how you can contribute to their supportive environment.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to clinical leadership or how they support ongoing professional development.
