At a Glance
- Tasks: Assess and track complaints while providing excellent service to complainants.
- Company: Join a regulatory body in the heart of Manchester with a supportive culture.
- Benefits: Enjoy weekly pay and hybrid working options for better work-life balance.
- Other info: Temporary role with potential for permanent positions and career growth.
- Why this job: Make a difference by resolving complaints and enhancing customer experiences.
- Qualifications: Strong admin skills and experience with databases are essential.
The predicted salary is between 30000 - 32000 £ per year.
16.21 per hour
Manchester City Centre
Hybrid working
On-going temp role
Full-time (37 hours per week)
Office Angels are recruiting for a Case Officer for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to assess, monitor and track complaints, draft responses to complainants, and elevate them if necessary. The ideal candidate will have strong administrative experience and ideally will have previous experience of managing a caseload. This vacancy is temporary, guaranteed until the end of 2026, however there is a strong possibility of extension and you will have the ability to apply for permanent positions.
The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period. This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3‑year reference clearance, and you will be required to provide up‑to‑date proofs of address and contact details of referees.
Key Responsibilities
- Processing complaints and recommending/deciding on the appropriate course of action
- Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard
- Providing an excellent service to complainants
- Email correspondence
- Quality checking yours and others work
- Supporting the administrators within the team
- Following strict procedures and protocols
- Updating the in‑house database to ensure your work is recorded currently
- Following strict processes and procedures
- Managing own caseload of complaints
Person Specification
- Excellent verbal and written English (essential)
- Previous administration experience in a busy environment (essential)
- Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)
- Ability to work at pace and work independently (essential)
- Excellent organisational skills (essential)
- Ability to follow stringent policies and procedures (essential)
- Basic understanding of safeguarding (desirable)
- Experience of managing own caseload (desirable)
Benefits
- Weekly pay
- Hybrid working
If you are interested, please apply or email your CV. If you have a question about the role, feel free to give the office a call!
Case Officer. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Case Officer with our regulatory body in the heart of Manchester City Centre, you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With hybrid working options, competitive pay, and the potential for permanent roles, this is an excellent opportunity to develop your skills in a dynamic environment while contributing to meaningful outcomes for the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Officer. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at the organisation you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to case management. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed your own caseload effectively in the past. This will demonstrate that you can handle the responsibilities of a Case Officer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Case Officer. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Case Officer role. Highlight your administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience managing caseloads and processing complaints, so we can see your skills in action.
Show Off Your Communication Skills:Since excellent verbal and written English is essential, make sure your application is clear and concise. We love candidates who can communicate effectively, so don’t hold back on showcasing your writing prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application lands directly in our hands. Plus, you’ll get all the latest updates about your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Case Officer. Familiarise yourself with processing complaints, managing caseloads, and the importance of following strict procedures. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Administrative Skills
Since strong administrative experience is essential, prepare examples from your past roles where you've successfully managed tasks like email correspondence or quality checking work. Highlight your proficiency in using databases and IT applications, especially Excel and Microsoft Teams, as these are crucial for the job.
✨Demonstrate Your Organisational Skills
Being organised is key for a Case Officer. During the interview, share specific strategies you use to manage your time and workload effectively. Discuss how you prioritise tasks and ensure that all work is recorded accurately in databases, which will show that you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and understanding of safeguarding. Think about how you would handle different types of complaints and what steps you would take to resolve them. This will showcase your critical thinking skills and ability to work independently under pressure.
