At a Glance
- Tasks: Manage mortgage applications from start to finish, ensuring smooth progress and compliance.
- Company: Join a dynamic team in Manchester with a focus on innovation and support.
- Benefits: Enjoy 25-30 days holiday, private medical cover, and a personal pension scheme.
- Other info: Great opportunities for learning and development in a supportive environment.
- Why this job: Make a real impact by delivering excellent service and building strong relationships.
- Qualifications: Experience in Case Management or Broker Support within the mortgage sector is essential.
The predicted salary is between 33000 - 33000 £ per year.
Employment Type: 6 Month FTC
Location: Manchester Hybrid 2 days WFH
Salary: Up to circa 33,000
Benefits:
- 25 Days rising to 30 days with service + plus your birthday off
- Personal pension scheme with generous matched company contributions
- Life Assurance
- Private Medical cover with Bupa (single cover)
- Holiday buy/sell scheme (up to 5 days)
- Eye care reimbursement
- Employee Assistance Programme
- Recognition awards
- Social events such as paid‑for Summer/Christmas Parties
- Superb learning and development opportunities
About the Position
We're looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You'll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A "right first time" mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes.
Responsibilities:
- Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA's, KPI's, and service standards
- Deliver a first-class broker and customer experience through proactive, clear, and consistent communication throughout the journey
- Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions
- Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements
- Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion
- Proactively manage outstanding requirements, keeping all parties fully informed at every stage
- Refer and escalate complex or non-standard cases to appropriate mandate holders with a clear rationale
- Ensure full compliance with regulatory requirements, internal policies, and governance frameworks
Experience Required:
- Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages
- Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria
- Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion
- Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment
- Proven ability to work accurately and efficiently in a fast-paced, SLA-driven setting while supporting brokers and delivering great customer outcomes
Broker Underwriting Support. Job in Manchester LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Manchester as a Broker Underwriting Support professional, where you'll benefit from a supportive work culture that prioritises employee well-being and development. With generous holiday allowances, private medical cover, and a commitment to recognising your hard work through awards and social events, this role offers not just a job, but a pathway to meaningful career growth in the financial services sector.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Broker Underwriting Support. Job in Manchester LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and underwriting world. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of residential and second charge mortgages. We want you to showcase your expertise and demonstrate that 'right first time' mindset. Practice common interview questions and have your own ready to go!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. We love a bit of persistence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that Broker Underwriting Support role!
We think you need these skills to ace Broker Underwriting Support. Job in Manchester LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Broker Underwriting Support role. Highlight your experience in case management and any relevant knowledge of residential or second charge mortgages. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed applications end-to-end and built strong relationships with brokers. Let us know why you want to join StudySmarter!
Showcase Your Attention to Detail:In this role, accuracy is key. Make sure to highlight your ability to review and verify documentation thoroughly. We love candidates who can demonstrate a 'right first time' mindset, so don’t be shy about sharing relevant experiences!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Mortgages
Make sure you brush up on your knowledge of residential and second charge mortgages. Understand the lending policies and criteria inside out, as this will help you answer questions confidently and demonstrate your expertise in the field.
✨Showcase Your Case Management Skills
Prepare examples from your previous experience where you've successfully managed cases end-to-end. Highlight how you ensured accuracy and efficiency while meeting service levels, as this is crucial for the role.
✨Communicate Clearly
Since the job involves a lot of communication with brokers and internal teams, practice articulating your thoughts clearly. You might be asked how you would handle specific scenarios, so think about how to convey information effectively and maintain strong relationships.
✨Be Ready for Compliance Questions
Expect questions around regulatory requirements and compliance. Brush up on relevant regulations and be prepared to discuss how you ensure adherence to these standards in your work, as this is vital for maintaining customer trust and company integrity.
