At a Glance
- Tasks: Provide top-notch customer service and support a close-knit team in a dynamic environment.
- Company: Join a friendly financial services business that values teamwork and employee well-being.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive atmosphere.
- Other info: Opportunity for career growth and a fun, collaborative workplace.
- Why this job: Make a real difference by helping clients and developing your skills in a thriving industry.
- Qualifications: Strong communication, numerical skills, and a passion for customer service are essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary: 25,000
Location: Maidstone
Hours: Mon‑Fri
My client is looking to recruit a Customer Service Advisor on a contract basis for 6 months with a possible extension to cover maternity leave. My client is a financial services business that has a close-knit team who pride themselves on looking after their staff, maintaining an enjoyable atmosphere and working as a team. This role will be 4 days in the office with one day from home.
You will be someone who has strong numerical skills, good communication, an outgoing nature and delivers great customer service.
Responsibilities:- Handling the emails coming through from the shared inbox and delegating them to the correct individual or handling them first hand if you can.
- Acting as the first point of contact for all phone calls coming into the business.
- Providing and chasing up documentation needed from clients.
- Uploading documentation from clients onto their platforms/account on the internal system.
- Supporting other members of staff with managing portfolios when required and working with the client in the other colleague's absence.
- Handling any other administration when required or any other duties around this job role.
- Good customer service skills, having had experience of delivering customer service over the phone.
- Good IT skills.
- Good numerical skills.
- Outgoing nature.
- Has an interest in the financial services industry.
Customer Service Advisor. Job in Maidstone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Advisor at our financial services business in Maidstone, you will join a supportive and close-knit team that values employee well-being and fosters a positive work environment. With a competitive salary of £25,000 and the flexibility of hybrid working, we prioritise your growth through ongoing training and development opportunities, ensuring you thrive both personally and professionally in a rewarding role.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Maidstone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since they pride themselves on teamwork and a supportive atmosphere. This will help you tailor your responses and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable handling different types of customer queries.
✨Tip Number 3
Show off your numerical skills! Be ready to discuss how you've used these skills in previous roles. Maybe share a quick example of how you handled a numerical task effectively, as this is key for the Customer Service Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Service Advisor. Job in Maidstone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and numerical skills. We want to see how your past roles relate to the Customer Service Advisor position, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the financial services industry. Let us know why you’re the perfect fit for our close-knit team and how you can contribute to maintaining that enjoyable atmosphere.
Show Off Your Communication Skills:Since this role involves handling emails and phone calls, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – we love a good chat, even in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Since the role requires strong numerical skills, brush up on basic financial concepts and be ready to demonstrate your ability to handle numbers. You might be asked to solve a quick problem or explain how you’ve used these skills in past roles.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice answering common customer service scenarios out loud. This will help you articulate your thoughts clearly during the interview and show that you can handle calls with ease.
✨Be Outgoing and Engaging
The company values an outgoing nature, so let your personality shine through! Be friendly and approachable in your responses. Share anecdotes that highlight your enthusiasm for customer service and teamwork.
✨Research the Company Culture
Understanding the company’s atmosphere is crucial. Look into their values and team dynamics. During the interview, mention how you align with their culture and how you can contribute to maintaining that enjoyable atmosphere.
