At a Glance
- Tasks: Assist customers via phone, email, and chat while resolving their queries.
- Company: Join a friendly team at a growing company with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive environment.
- Other info: Diverse and inclusive workplace that values all backgrounds.
- Why this job: Make a difference by delivering excellent customer service and building relationships.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26500 - 26500 £ per year.
Location: Maidstone (Hybrid - 1 day per week in the office) – Salary: 26,500 per annum – Job Type: Full-time, Permanent
About the Role
We’re looking for a friendly and proactive Customer Service Advisor to join our growing team. This role offers the flexibility of working from home most days with a single day per week in our Maidstone office, providing a balance of independence and collaboration while delivering excellent customer experiences.
Key Responsibilities
- Handle incoming customer enquiries via phone, email, and chat
- Provide accurate information and resolve issues efficiently
- Deliver a high standard of customer service at all times
- Maintain and update customer records within internal systems
- Work collaboratively with colleagues to ensure customer satisfaction
- Identify and escalate complex issues where necessary
What We're Looking For
- Previous customer service experience (call centre or office‑based preferred)
- Strong communication skills, both written and verbal
- A positive, empathetic, and problem‑solving attitude
- Good IT skills and ability to learn new systems quickly
- Ability to work independently as well as part of a team
Equal Employment Opportunity
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor- Hybrid. Job in Maidstone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a supportive and flexible work environment for our Customer Service Advisors. With the opportunity to work from home most days and just one day in our Maidstone office, we foster a culture of collaboration and independence, ensuring our team members can thrive both personally and professionally. We are committed to employee growth, providing ongoing training and development opportunities, while promoting a diverse and inclusive workplace where every voice is valued.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Hybrid. Job in Maidstone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Show off your tech skills! Since the role requires good IT skills, be ready to discuss any systems you've used before. If you can, mention how quickly you adapt to new tools.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Service Advisor- Hybrid. Job in Maidstone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you're the perfect fit!
Craft a Friendly Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and share a bit about your personality. We love a proactive attitude, so let that come through in your writing.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your problem-solving skills through examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively handled customer enquiries in the past. This will demonstrate your ability to communicate well, both verbally and in writing.
✨Emphasise Your Problem-Solving Attitude
The job requires a positive and proactive approach to resolving issues. Think of specific instances where you've successfully solved customer problems or improved a process. Sharing these stories will highlight your problem-solving skills and show that you can handle challenges with ease.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
