At a Glance
- Tasks: Be the go-to person for customer service requests and ensure timely support.
- Company: Join a dynamic team at LilyLifestyle in Macclesfield.
- Benefits: Fast-paced environment with opportunities for skill development and a supportive culture.
- Other info: Great chance to kickstart your career in customer support!
- Why this job: Perfect for those who love helping others and thrive in a busy setting.
- Qualifications: Strong communication skills and a proactive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service requests, ensuring customers receive timely support while working closely with internal teams to deliver efficient solutions. This is an excellent opportunity for someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service.
As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. You will play an important role in keeping customers informed, managing expectations, and ensuring a positive experience throughout. You will also collaborate with engineers and service providers to track requests, resolve issues, and maintain smooth day-to-day operations.
Key aspects of the role include:
- Acting as the first point of contact for service requests
- Logging, prioritising, and coordinating tasks through internal systems
- Monitoring progress and ensuring timely resolution of incidents
- Escalating issues or delays where necessary
- Maintaining accurate records and supporting reporting activities
- Contributing to service improvements and customer satisfaction initiatives
About You
You will bring a strong customer service mindset and the ability to communicate clearly and professionally with a wide range of stakeholders. You should be confident using IT systems and capable of managing multiple priorities in a structured and organised way. We are particularly interested in candidates who demonstrate:
- Strong communication skills, both written and verbal
- A proactive and self-motivated approach to work
- Good organisational skills with attention to detail
- The ability to prioritise and manage workloads effectively
- A collaborative, team-focused attitude
- Confidence using Microsoft Office
- Excellent working knowledge of SAP
Experience within a service desk, coordination, or support environment would be advantageous, but is not essential.
This is a great opportunity for someone looking to build or further their career in a customer-focused support role.
Customer Service Desk Liaison. Job in Macclesfield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a dynamic and collaborative work environment in Macclesfield. Our commitment to employee growth is reflected in the opportunities for skill development and career advancement within our supportive team culture. Join us to be part of a fast-paced setting where your contributions directly enhance customer satisfaction and service excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Desk Liaison. Job in Macclesfield LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about liaising with customers and internal teams, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your delivery.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in the right hands and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Desk Liaison. Job in Macclesfield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Desk Liaison role. Highlight your communication skills and any relevant experience in service desk or support environments to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it concise but engaging, showing us your personality.
Showcase Your IT Skills:Since we’re looking for someone confident with IT systems, don’t forget to mention your proficiency with Microsoft Office and any experience with SAP. This will help us see you as a strong candidate right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and IT systems. This will help you tailor your answers to show how you fit the role perfectly.
✨Showcase Your Communication Skills
As a Customer Service Desk Liaison, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle queries professionally.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and keep track of tasks. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team culture, support for skill development, or how they measure customer satisfaction. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
