At a Glance
- Tasks: Support the venue manager and ensure excellent customer service daily.
- Company: Join a market-leading company in the hospitality industry.
- Benefits: Competitive salary, bonuses, discounts, and employee development opportunities.
- Other info: Flexible shifts with great career growth potential.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 3 years customer service experience and supervisory skills preferred.
The predicted salary is between 28875 - 28875 £ per year.
The role
Would you like to join a market-leading company in their industry across the UK? Our assistant managers are an essential part of the team. Supporting the manager in the day-to-day running of a venue, you will also act as venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred!
Key duties
- Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager
- Delegate and support staff in their daily tasks
- Encouraging and driving business day to day, including during peak times and tournament days.
- Key holder duties (such as opening or closing a venue)
- By delivering excellent customer service, you will play an integral role in day-to-day running of our venue.
- Once you have completed your training, you could be promoting our excellent offers, promotions and events / providing refreshments and snacks to our customers.
Who are we looking for?
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven-day a week business, we do require flexibility to meet the needs of the business across our roles.
So, what's in it for you?
- Job Security due to an ever-expanding business
- The opportunity to earn bonuses and recognition for going the extra mile
- They pay above the National Living Wage regardless of age
- Annual Shoe Allowance
- Enhanced Maternity and Paternity packages
- Employee Development Programme available
- Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline
- Life Assurance 3 x annual salary
- HAPI App discounts retail, travel, cinema etc.
- Discount on Tanning, Lotions and Gym Membership
- Access to a generous refer a friend programme
Package
Salary: £28,875 + bonus + package
Shift pattern: 5 days across 7, mixed shift patterns
Benefits
- Bonus scheme
- Performance bonus
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Assistant General Manager - Venue. Job in Macclesfield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a thriving market leader in Macclesfield as an Assistant General Manager, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee development, competitive pay above the National Living Wage, and a range of benefits including bonuses, enhanced maternity and paternity packages, and access to discounts, this role offers not just a job but a rewarding career path in a supportive work culture. Embrace the opportunity to grow within a company that values your contributions and prioritises your well-being.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Venue. Job in Macclesfield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant General Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond in previous roles. This will help you stand out as someone who truly cares about delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant General Manager - Venue. Job in Macclesfield LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond in previous roles, so share specific examples that showcase your skills and dedication.
Tailor Your CV and Cover Letter:Don’t just send out the same CV and cover letter for every job. We recommend tailoring them to match the Assistant General Manager role. Use keywords from the job description to show that you’re a perfect fit for our team.
Be Clear About Your Experience:We need to know about your relevant experience, especially in management or supervisory roles. Be clear and concise about your past positions and what you achieved in those roles to help us understand your capabilities.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Venue Inside Out
Before your interview, make sure you research the venue thoroughly. Understand its offerings, customer demographics, and any recent events or promotions. This will not only show your enthusiasm but also help you discuss how you can contribute to its success.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations that highlight your ability to handle challenges and ensure customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant General Manager, you'll need to support and lead a team. Be ready to discuss your previous supervisory or management experiences. Share how you motivated your team, delegated tasks, and handled conflicts to create a positive work environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare for questions like how you would handle a busy shift or resolve a customer complaint. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
