At a Glance
- Tasks: Deliver high-end customer experiences and drive sales in a luxury retail environment.
- Company: Join a prestigious international multi-brand retailer with a focus on fashion.
- Benefits: £27,000 salary, hybrid working, and great perks like discounts and 24/7 GP access.
- Other info: Enjoy career progression and a supportive, inclusive workplace.
- Why this job: Be part of a dynamic team and make a real impact in luxury customer care.
- Qualifications: Previous customer service experience and a passion for fashion are essential.
The predicted salary is between 27000 - 27000 £ per year.
Luxury Customer Care Consultant in Charlton, South East London
£27,000 per annum
Hybrid Working (after training)
Love fashion? Passionate about delivering a premium customer experience? We're hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.
The Role
- Deliver a high-end, personalised customer experience
- Process orders and returns accurately within SLAs
- Provide expert product advice and styling support
- Identify opportunities to upsell and maximise sales
- Work closely with internal teams to resolve customer queries
- Manage your workload in a busy, target-driven environment
What We're Looking For
- Previous customer service experience (retail or contact centre ideal)
- A genuine passion for fashion and trends
- Confident communicator with a positive, engaging style
- Strong problem-solving skills
- Ability to work under pressure and meet KPIs
- A team player with a proactive mindset
What's in It for You
- £27,000 salary
- Ongoing role with permanent opportunities
- Weekly pay
- Hybrid working (60% office / 40% home after training)
- Modern offices in Charlton
- Full training + career progression
- Benefits including 24/7 GP access, retail & gym discounts
Hours & Shifts
- 37.5 hours per week
- 5 out of 7 days
- Shifts between 8:30am - 9:30pm
- Mainly PM shifts (1pm - 9:30pm)
- 1 in 3 weekends required
Ready to apply? If you're passionate about fashion and love delivering standout customer experiences, we want to hear from you! Apply now or message us directly to find out more.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Luxury Customer Experience Consultant. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a prestigious international multi-brand retailer in Charlton, South East London, where your passion for fashion and commitment to delivering exceptional customer experiences will be truly valued. With a competitive salary of £27,000, hybrid working options, and a supportive work culture that prioritises employee growth through ongoing training and career progression, this role offers a unique opportunity to thrive in a dynamic environment. Enjoy additional benefits such as 24/7 GP access and retail discounts while being part of a diverse and inclusive team dedicated to excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Customer Experience Consultant. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service style. This will help you tailor your approach during interviews and show that you're genuinely passionate about delivering a premium experience.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, it's crucial to convey confidence and positivity. Role-play common customer scenarios with friends or family to get comfortable with problem-solving on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the luxury customer care world.
We think you need these skills to ace Luxury Customer Experience Consultant. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experiences or interests that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about delivering a premium customer experience.
Tailor Your Application:Make sure to customise your application to fit the Luxury Customer Experience Consultant role. Use keywords from the job description and relate your previous experiences to the skills they're looking for. This shows us that you've done your homework and are serious about joining our team!
Be Personable and Engaging:Your written application is your first chance to make an impression, so keep it friendly and engaging! Use a positive tone and don’t be afraid to let your personality come through. We’re looking for confident communicators who can connect with customers, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need to make your application stand out right there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Fashion
Brush up on the latest fashion trends and brands before your interview. Being able to discuss current styles and how they relate to the company's offerings will show your genuine passion for fashion, which is key for this role.
✨Master the Customer Experience
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your ability to provide a high-end, personalised experience.
✨Showcase Your Problem-Solving Skills
Be ready to discuss challenges you've faced in previous roles and how you resolved them. This will highlight your strong problem-solving skills and ability to work under pressure, both of which are crucial for success in a busy, target-driven environment.
✨Engage with Confidence
Practice your communication skills to ensure you come across as a confident and engaging candidate. Remember, this role requires a positive attitude and the ability to connect with customers, so let your personality shine through during the interview!
