At a Glance
- Tasks: Lead customer insight initiatives and transform data into actionable strategies.
- Company: Join a global leader in sustainable construction with a focus on innovation.
- Benefits: Flexible working options, competitive salary, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
- Why this job: Make a real impact by shaping strategic decisions through customer insights.
- Qualifications: Experience in customer research and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Saint-Gobain Interior Solutions UK & Ireland, we are looking for a Research & Insight Manager to join our Customer Experience function to help shape strategic decision-making through customer insight and evidence-led thinking. This is a newly created role with real visibility and influence across the business. You'll become the driving force behind our customer insight capability – owning our Voice of the Customer programme, leading research initiatives, and helping stakeholders turn complex data into meaningful commercial actions. Working closely with transformation, commercial and operational teams, you'll play a key role in supporting our Lead & Grow strategy through insight‑led decision making.
This role is based at our Head Office in East Leake with the option to work hybrid.
What we're looking for:
- Experience designing and delivering customer research programmes, either agency‑side or client‑side
- Strong survey design and customer feedback management experience, ideally using tools such as Medallia or similar platforms
- Excellent analytical skills with the ability to combine multiple qualitative and quantitative data sources into clear commercial insights
- Confident stakeholder management skills with the ability to influence and challenge objectively using evidence and insight
- Knowledge of GDPR, research ethics and data governance, alongside experience using reporting and visualisation tools such as Power BI
What you will be doing:
- Leading and evolving our Voice of the Customer programme and annual research roadmap
- Managing external research agencies and delivering ad‑hoc surveys aligned to critical business priorities
- Analysing customer feedback, CRM data and operational trends to identify actionable themes and growth opportunities
- Creating insight dashboards, presentations and reporting that help leaders make informed commercial decisions
- Partnering with teams across the business to connect customer insight with transformation activity, operational improvement and strategic growth initiatives
Saint‑Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high‑performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint‑Gobain business you join, you can be sure of a warm welcome with us.
At Saint‑Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role.
Customer Insights Manager. Job in Loughborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Saint-Gobain Interior Solutions UK & Ireland, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our dynamic work culture fosters collaboration and empowers employees to drive meaningful change through customer insights, while our commitment to professional growth ensures that you will have ample opportunities to develop your skills in a supportive environment. Located in East Leake, with the flexibility of hybrid working, we offer a unique chance to contribute to sustainable construction solutions that enhance wellbeing and performance in the built environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Manager. Job in Loughborough LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Customer Insights Manager role. Tailor your examples to highlight your analytical skills and stakeholder management experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Saint-Gobain and contributing to our mission of making the world a better home.
We think you need these skills to ace Customer Insights Manager. Job in Loughborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Insights Manager role. Highlight your experience with customer research programmes and analytical skills, as these are key to what we're looking for at Saint-Gobain.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that show how you've successfully managed customer feedback or led research initiatives. This will help us see how you can contribute to our Voice of the Customer programme.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon unless it's relevant to the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Insight Tools
Familiarise yourself with tools like Medallia or similar platforms before the interview. Be ready to discuss your experience with survey design and customer feedback management, as this will show you understand the role's requirements.
✨Showcase Your Analytical Skills
Prepare examples of how you've combined qualitative and quantitative data to derive insights in previous roles. Highlight specific instances where your analysis led to actionable business decisions, as this will demonstrate your capability to influence stakeholders.
✨Understand Stakeholder Management
Think about times when you've successfully managed stakeholders or influenced decisions using evidence. Be prepared to share these experiences, as strong stakeholder management skills are crucial for this position.
✨Brush Up on GDPR and Data Governance
Make sure you're up to speed on GDPR regulations and research ethics. Being able to discuss these topics confidently will show that you take data governance seriously, which is essential for a role focused on customer insights.
