Customer Insight Lead - Voice of the Customer, Hybrid in Loughborough

Customer Insight Lead - Voice of the Customer, Hybrid in Loughborough

Loughborough Full-Time 50000 - 60000 £ / year (est.) Home office (partial)
United Cerebral Palsy of Georgia

At a Glance

  • Tasks: Lead the Voice of the Customer programme and manage insightful research initiatives.
  • Company: Join Saint-Gobain, a leader in innovative interior solutions.
  • Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
  • Why this job: Shape strategic decisions with impactful customer insights and make a difference.
  • Qualifications: Experience in customer research design and strong analytical skills.

The predicted salary is between 50000 - 60000 £ per year.

Saint-Gobain Interior Solutions UK & Ireland is seeking a Research & Insight Manager in East Leake to guide strategic decisions through customer insights. This newly created hybrid role emphasizes the leadership of the Voice of the Customer programme and managing research initiatives.

Ideal candidates will have experience in designing customer research and strong analytical skills to derive insights from complex data.

Customer Insight Lead - Voice of the Customer, Hybrid in Loughborough employer: United Cerebral Palsy of Georgia

At Saint-Gobain Interior Solutions UK & Ireland, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. As a Customer Insight Lead, you will have the opportunity to shape strategic decisions while enjoying a hybrid working model that promotes work-life balance. Our commitment to employee growth is reflected in our comprehensive training programmes and career advancement opportunities, making us an excellent employer for those seeking meaningful and rewarding employment in East Leake.

United Cerebral Palsy of Georgia

Contact Details:

United Cerebral Palsy of Georgia Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Customer Insight Lead - Voice of the Customer, Hybrid in Loughborough

Tip Number 1

Network like a pro! Reach out to people in the industry, especially those at Saint-Gobain. A friendly chat can open doors and give you insights that a job description just can't.

Tip Number 2

Show off your analytical skills! Prepare some examples of how you've derived insights from complex data in past roles. Be ready to discuss these during interviews to demonstrate your expertise.

Tip Number 3

Practice your pitch! You want to clearly communicate your vision for the Voice of the Customer programme. Make sure you can articulate how your experience aligns with their goals.

Tip Number 4

Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Saint-Gobain.

We think you need these skills to ace Customer Insight Lead - Voice of the Customer, Hybrid in Loughborough

Leadership
Customer Research Design
Analytical Skills
Data Insight Derivation
Complex Data Analysis
Voice of the Customer Programme Management
Research Initiative Management

Some tips for your application 🫡

Show Your Passion for Customer Insights:When writing your application, let us see your enthusiasm for understanding customer needs. Share any relevant experiences that highlight your ability to gather and analyse customer insights, as this is key for the role.

Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our focus on the Voice of the Customer programme.

Highlight Analytical Skills:Since the role requires strong analytical skills, be sure to include examples of how you've successfully derived insights from complex data in your previous roles. This will show us you have what it takes to guide strategic decisions.

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!

How to prepare for a job interview at United Cerebral Palsy of Georgia

Know Your Customer Insights

Make sure you understand the Voice of the Customer programme inside out. Research Saint-Gobain's current initiatives and think about how your experience in designing customer research can contribute to their goals.

Showcase Your Analytical Skills

Prepare to discuss specific examples where you've derived insights from complex data. Use metrics and outcomes to illustrate your points, as this will demonstrate your ability to make strategic decisions based on customer insights.

Be Ready for Scenario Questions

Expect questions that ask how you would handle certain situations related to customer feedback or research challenges. Practise articulating your thought process and decision-making skills in these scenarios.

Ask Insightful Questions

At the end of the interview, have a few thoughtful questions ready about their current research initiatives or future plans for the Voice of the Customer programme. This shows your genuine interest in the role and helps you assess if it's the right fit for you.