At a Glance
- Tasks: Manage tenancies, conduct visits, and resolve anti-social behaviour cases.
- Company: Respected Housing Association focused on community support.
- Benefits: Competitive pay, flexible hours, and a chance to make a difference.
- Other info: Full-time role with opportunities for personal growth.
- Why this job: Join a team dedicated to improving lives in the community.
- Qualifications: Experience in tenancy management and strong communication skills.
The predicted salary is between 48000 - 56000 £ per year.
An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.
The Role
- Deliver an effective neighbourhood and tenancy management service.
- Carry out tenancy visits and tenancy audits to ensure compliance and tenancy sustainment.
- Investigate and manage anti-social behaviour cases from initial report through to resolution.
- Work closely with residents, partner agencies, and support services to resolve tenancy-related issues.
- Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures.
- Identify safeguarding concerns and make appropriate referrals where required.
- Deliver a visible and responsive housing management service focused on excellent customer care.
The Candidate
- Previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
- Proven experience managing anti-social behaviour and tenancy breaches.
- Strong knowledge of housing management and tenancy legislation.
- Experience carrying out tenancy visits and resident engagement.
- Excellent communication and conflict resolution skills.
- Full UK driving licence and access to a vehicle is essential for managing the patch.
The Contract
- Working Hours: Full Time
- Length of Contract: 3 Month Contract
- Rate: The pay for the role is 27.07 per hour LTD company rate. The PAYE equivalent is 23.08 per hour, inclusive of holiday.
How to Apply
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!
Tenancy Officer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a respected Housing Association in Islington, where you will be part of a dedicated team focused on delivering exceptional customer service and effective tenancy management. With a strong emphasis on employee growth and development, we offer a supportive work culture that values collaboration and community engagement, making it an ideal environment for those passionate about making a difference in residents' lives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Network like a pro! Connect with current or former Tenancy Officers on LinkedIn. They can provide insider tips about the role and even refer you if they think you're a good match.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios related to ASB case management and tenancy sustainment. Practising your responses will help you feel more confident when it’s time to shine in the interview.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Tenancy Officer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Officer role. Highlight your experience with ASB case management and tenancy sustainment, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since excellent communication is crucial for this role, use your application to demonstrate your ability to engage with residents and resolve conflicts. Share specific examples that showcase your skills in action.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your points are easy to understand. We appreciate straightforwardness and clarity in applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy legislation. Familiarise yourself with the specific challenges faced in Waltham Forest, especially around ASB case management. This will show that you're not just interested in the role but also understand the local context.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Tenancy Officer or Housing Officer. Have specific examples ready that highlight your success in managing ASB cases and conducting tenancy visits. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Think about how you would handle conflict resolution scenarios and be ready to share examples of how you've successfully engaged with residents and partner agencies in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the biggest challenges they face in the area, or how they measure success in tenancy management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
