At a Glance
- Tasks: Be the go-to person for residents, managing their housing needs and ensuring top-notch service.
- Company: Join a large Housing Association dedicated to community support.
- Benefits: Competitive hourly rate and the chance to make a real difference in people's lives.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Gain valuable experience in customer service while helping residents thrive in their homes.
- Qualifications: Strong customer service skills; housing experience is a plus.
The predicted salary is between 21 - 28 £ per hour.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months.
Key responsibilities are as follows:
- As a Customer Service Executive, you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
- You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
- You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise.
- Where appropriate, you may work with external Managing Agents for the delivery of company standards.
- Your services will be delivered locally where possible.
- You will meet residents annually to identify their priorities for the year.
- You will take ownership for getting the job done and keep residents updated on the progress.
- Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met.
- However, you will retain responsibility when other people are involved, making sure that they do what they agree to do.
Hourly rate PAYE £21.59 and £28.56 Umbrella.
Essential Requirements:
- Ideally looking for someone with a good consistent background in Customer Services; a housing background would be advantageous.
- Excellent interpersonal skills and able to pick things up quickly.
- Excellent on Word & Excel.
- Must be immediately available or on short notice.
Temporary Customer Service Representative. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading Housing Association in London, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth and development. Our Customer Service Representatives play a vital role in enhancing the lives of our residents, with opportunities for meaningful engagement and professional advancement. With competitive pay and a commitment to local service delivery, we offer a rewarding environment where your contributions truly make a difference.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Representative. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations with residents and be ready to share your experiences. We want to see your problem-solving skills shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Temporary Customer Service Representative. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in housing if you have it. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Skills:Since the job requires excellent interpersonal skills and proficiency in Word & Excel, make sure to mention specific examples of how you've used these skills in past roles. We want to know how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Executive. Familiarise yourself with housing services, service charge estimates, and how to manage repairs. This will show that you're not just interested in the role but also prepared to tackle the challenges that come with it.
✨Show Off Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully dealt with residents or customers. Be ready to share how you handled difficult situations and maintained positive relationships.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like managing a tenant complaint or coordinating with external agents. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving abilities.
✨Highlight Your Tech Savvy
As you'll be using Word and Excel, brush up on your skills with these tools. Be prepared to discuss how you've used them in previous roles, whether it's for reporting, data management, or communication. Showing your comfort with technology can set you apart from other candidates.
