At a Glance
- Tasks: Provide 2nd line support for Pega applications and troubleshoot technical issues.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and immediate start.
- Other info: 12-month contract with excellent career growth opportunities.
- Why this job: Be part of a dynamic team solving real-world problems with Pega technology.
- Qualifications: Must have hands-on experience supporting Pega applications.
The predicted salary is between 41000 - 41000 £ per year.
You must have some previous experience supporting Pega.
My client is looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role; candidates without clear Pega experience in their CV will be rejected.
Key Responsibilities:- Provide 2nd line support for Pega-based applications and related systems
- Investigate, diagnose, and resolve technical issues within agreed SLAs
- Escalate complex incidents to 3rd line/development teams where required
- Monitor system performance and proactively identify potential issues
- Support deployments, patches, and system upgrades
- Work closely with users, stakeholders, and technical teams to ensure smooth service delivery
- Maintain accurate incident records and technical documentation
- Proven experience in a 2nd Line Support/Application Support role
- Strong hands-on experience supporting Pega applications (essential)
- Excellent troubleshooting and incident management skills
- Experience with SQL/databases would be advantageous
- Understanding of ITIL processes and service management best practice
- Strong communication skills with a customer-focused approach
- 12 month Fixed Term Contract
- Hybrid working - 2 days per week onsite in London
- Immediate start/quick turnaround process
If you have some Pega support experience and are looking for your next opportunity, apply now for immediate consideration.
Support Engineer with Pega Expertise. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in London as a Support Engineer with Pega expertise, where you will thrive in a collaborative and innovative work culture. With a focus on employee growth, we offer opportunities for professional development while providing a supportive environment that values problem-solving and technical excellence. Enjoy the benefits of hybrid working, competitive salary, and the chance to work with cutting-edge technology in a leading low-code platform.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer with Pega Expertise. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with Pega. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Pega knowledge. We all know that confidence is key, so practice answering common support engineer questions and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We make it easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re serious about joining our team.
We think you need these skills to ace Support Engineer with Pega Expertise. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Pega Skills:Make sure to highlight your Pega experience right at the top of your CV. We want to see clear examples of how you've supported Pega applications in the past, so don’t hold back!
Tailor Your CV:Customise your CV to match the job description. Use keywords from the listing, especially around troubleshooting and incident management, to show us you’re the perfect fit for the role.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through. A bit of warmth can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Show Off Your Pega Experience
Make sure to highlight your hands-on experience with Pega applications during the interview. Be ready to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Brush Up on Troubleshooting Techniques
Since the role involves a lot of troubleshooting, prepare by reviewing common issues related to Pega applications. Think of examples where you successfully diagnosed and resolved technical problems, and be ready to share these stories.
✨Know Your SLAs
Familiarise yourself with Service Level Agreements (SLAs) and how they apply to support roles. Be prepared to discuss how you’ve managed incidents within agreed SLAs in the past, as this shows your understanding of service management best practices.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you’ll need to work closely with users and stakeholders. A customer-focused approach will set you apart from other candidates.
