At a Glance
- Tasks: Lead and enhance service delivery for B2B clients in a dynamic eCommerce environment.
- Company: Fast-growing eCommerce company based in London with a hybrid work model.
- Benefits: Competitive salary up to £90,000 plus bonuses and flexible working options.
- Other info: Join a collaborative team focused on innovation and growth.
- Why this job: Make a real impact by optimising support processes and driving continuous improvement.
- Qualifications: Proven experience in Service Delivery Management and strong analytical skills.
The predicted salary is between 90000 - 90000 £ per year.
You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth.
With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients.
This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners.
You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards.
Key Responsibilities:- Rebuild and enhance the internal support function with a strong customer-first mindset
- Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways
- Optimise support coverage through data-driven insights and clear communication
- Standardise ITSM processes (Incident, Request, Problem Management)
- Lead service desk operations, including tooling, reporting, and escalation processes
- Manage procurement, licensing, hardware/software provisioning, and networking
- Support security and risk initiatives in collaboration with senior IT leadership
- Act as a senior escalation point for complex technical issues
- Define and track KPIs, providing performance insights to leadership
- Support change management and SaaS implementation across the business
- Develop knowledge management frameworks and self-service documentation
- Manage relationships with external vendors and B2B partners
- Proven experience in Service Delivery Management, ready to step into a leadership role
- Strong background in B2B support environments or white-label platforms
- Demonstrated ability to improve and scale technical operations
- Strong analytical and problem-solving skills under pressure
- Confidence to challenge and influence stakeholders at all levels
- Excellent communication skills, translating technical concepts for non-technical audiences
- Flexibility to support on-call, weekend, or holiday operations as required
Service Delivery Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Service Delivery Manager at our dynamic Ecommerce company in London, you will be part of a vibrant and innovative work culture that prioritises employee growth and development. We offer competitive salaries, including bonuses, and a hybrid working model that promotes work-life balance while fostering collaboration and creativity. Join us to lead transformative projects in a fast-paced environment where your contributions directly impact our success and the satisfaction of our B2B partners.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager. Job in London LilyLifestyle Jobs
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Delivery Manager role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in B2B environments and your knack for optimising support processes. We want to see you confidently discussing how you can enhance their service delivery and drive continuous improvement.
✨Prepare for the Interview
Do your homework on the company and its service delivery needs. We suggest you come armed with examples of how you've successfully managed technical operations and improved service standards in the past. This will show them you’re the right fit for their fast-paced environment.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Service Delivery Manager position!
We think you need these skills to ace Service Delivery Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in B2B environments and any relevant ITSM knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service delivery in the past, and don’t forget to show your enthusiasm for joining our team at StudySmarter.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and avoid jargon unless it's necessary. We want to see how you can translate complex ideas into simple terms!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM and B2B environments. Be ready to discuss specific frameworks like SLAs and OLAs, and how you've used them in past roles. This shows you're not just familiar with the terms but can apply them effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in service delivery management. Think about times when you’ve successfully led a team through challenges or improved processes. This will demonstrate your readiness for a pivotal role.
✨Communicate Clearly
Since this role involves translating technical concepts for non-technical audiences, practice explaining complex ideas in simple terms. You might even want to do a mock interview with a friend who isn’t in the industry to see how well you can communicate.
✨Data-Driven Insights
Be prepared to discuss how you've used data to optimise support coverage or improve service delivery. Bring examples of KPIs you've tracked and how they influenced decision-making. This will show your analytical skills and strategic mindset.
