At a Glance
- Tasks: Lead UX research for cash management, mapping user journeys and identifying needs.
- Company: Join a dynamic team transforming cash management in retail.
- Benefits: Competitive daily rate, flexible working, and impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in store operations with your insights.
- Qualifications: Senior-level UX research experience and strong qualitative skills.
Location: London / UK Based
Remuneration: 550-650 per day (via Umbrella Company)
Contract Details: Temporary, 6 months, Full Time
Responsibilities:
- Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead.
- Develop a deep understanding of current cash handling processes used by store colleagues.
- Identify user groups, roles, motivations, and constraints related to cash systems.
- Map out end‑to‑end cash management journeys in their existing state ('as‑is').
Insight & Impact:
- Identify strengths and weaknesses in current cash management tooling and processes.
- Surface user needs, pain points, and job‑to‑be‑done insights to inform the design of a new in‑house system.
- Deliver structured, evidence‑based findings that directly inform UX design, product decisions, and system architecture.
Collaboration:
- Work closely with UX Designers, Product Managers, Engineers, and Data teams.
- Partner with design and product leadership to ensure research insights are embedded in decision‑making.
- Help teams balance business constraints with colleague needs.
Ways of Working:
- Scope, plan, and conduct qualitative research, including contextual inquiry and in‑store observations.
- Conduct interviews with store colleagues, journey mapping, and usability testing as necessary.
- Communicate insights clearly and efficiently to a wide range of stakeholders.
The Opportunity:
Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. With an ambitious shift to an in‑house cash management system, your insights will guide the design and implementation of this change. This hands‑on, field‑based position requires collaboration with store operations and will involve time spent in‑store conducting research.
About You:
Essential Experience:
- Senior‑level UX Research experience with complex digital products.
- Strong background in qualitative research and mixed‑method approaches.
- Proven ability to translate real‑world behaviours into clear insights and recommendations.
- Experience influencing design and product direction in an agile environment.
Highly Desirable:
- Experience in retail, logistics, or frontline environments.
- Exposure to cash handling, payments, or operational systems.
- Strong understanding of software as part of end‑to‑end service design.
- Experience working within large enterprise organisations.
Equal Opportunity:
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Senior UX Researcher. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a forward-thinking company in London as a Senior UX Researcher, where your expertise will directly influence the transformation of cash management systems for store colleagues across the UK. With a strong commitment to employee growth and an inclusive work culture, you will collaborate with diverse teams to deliver impactful insights while enjoying competitive remuneration and the opportunity to work in a dynamic retail environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Researcher. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX field, especially those who work in retail or cash management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your UX research projects, especially any that relate to cash handling or retail environments. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of current cash management systems and UX methodologies. Be ready to discuss how your insights can directly impact design and product decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior UX Researcher. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior UX Researcher. Highlight your experience with qualitative research and any relevant projects that showcase your ability to influence design decisions.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about UX research, especially in cash management. Share specific examples of how you've tackled similar challenges in the past and how you can bring value to our team.
Showcase Your Research Skills:In your application, emphasise your experience with mixed-method approaches and how you've successfully mapped out user journeys. We want to see how you can translate real-world behaviours into actionable insights.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply through our website. This way, we can easily track your application and ensure it reaches the right people in our team.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your UX Research Inside Out
Make sure you brush up on your UX research methodologies, especially qualitative and mixed-method approaches. Be ready to discuss how you've applied these in past projects, particularly in complex digital environments.
✨Understand the Cash Management Landscape
Familiarise yourself with cash handling processes and systems, especially in retail settings. This will help you speak confidently about the challenges store colleagues face and how your insights can drive improvements.
✨Prepare for Collaboration Questions
Since this role involves working closely with various teams, think of examples where you've successfully collaborated with designers, product managers, or engineers. Highlight how you ensured research insights were integrated into decision-making.
✨Communicate Clearly and Effectively
Practice articulating your insights and findings in a way that's accessible to different stakeholders. You might be asked to present your research outcomes, so being clear and concise is key to making an impact.
