At a Glance
- Tasks: Conduct user research to shape accessible digital services for the UK public.
- Company: Join a major UK public sector organisation driving digital transformation.
- Benefits: Hybrid work model, competitive pay, and the chance to make a real impact.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Be part of a multidisciplinary team creating user-centred services that matter.
- Qualifications: Experience in user research within government or NHS environments is essential.
The predicted salary is between 45000 - 55000 £ per year.
Contract Length: November
Location: London (Hybrid)
Clearance Required: BPSS
Overview
We are supporting a major UK public sector organisation undertaking large-scale digital transformation across citizen-facing services. They are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design (UCD) team, contributing to the delivery of high-quality, accessible digital services aligned to GDS standards. This role will focus on Discovery and Alpha phases, helping shape services that meet the needs of the UK public while supporting evidence-based decision-making across product and design teams.
The Role
You will work as part of a cross-functional UCD team alongside designers, product managers, and engineers to plan and deliver user research activities that inform service design and product direction. You will play a key role in ensuring services are grounded in real user needs, translating insights into actionable recommendations that drive service improvements.
Key Responsibilities
- Plan and conduct user research across Discovery and Alpha phases
- Work collaboratively within a multi-disciplinary UCD team
- Partner closely with Product Managers to shape service direction
- Design and execute appropriate research methodologies (qualitative and quantitative)
- Synthesise research findings into clear, actionable insights
- Advocate for user needs across stakeholders at all levels
- Support the design of accessible, user-centred public services
- Contribute to service design activities aligned to GDS principles
Essential Experience
- Proven experience as a User Researcher within UK Government or NHS environments
- Strong understanding of GDS standards and service design principles
- Experience delivering research across Discovery and Alpha phases
- Demonstrated experience working within cross-functional UCD teams
- Experience collaborating with Product Managers to design effective public-facing services
- Strong stakeholder engagement and communication skills
Desirable Experience
- Experience supporting or contributing to GDS / CDDO / MyGov D1 Service Assessments
- Exposure to assessment requirements at Discovery and Alpha stages
- Experience working in complex, large-scale digital transformation programmes
Candidate Profile
- Comfortable operating in fast-paced, delivery-focused public sector environments
- Able to balance hands-on research with stakeholder engagement
- Confident working autonomously within a contract setting
- Focused on delivering measurable outcomes from research activity
Senior User Researcher (Contract) - Digital Services. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Senior User Researcher in London, you will be part of a dynamic and multidisciplinary User-Centred Design team dedicated to transforming public services for the UK. The company fosters a collaborative work culture that values user insights and evidence-based decision-making, offering opportunities for professional growth within the public sector. With a focus on delivering high-quality, accessible digital services, this role provides a unique chance to make a meaningful impact while enjoying the benefits of a hybrid working environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher (Contract) - Digital Services. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in public sector digital services. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your user research projects, especially those aligned with GDS standards. Use real examples to demonstrate how your insights led to actionable recommendations. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the Discovery and Alpha phases. Be ready to discuss your experience in cross-functional UCD teams and how you've collaborated with Product Managers. Practice articulating your thought process and methodologies!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, get your application in and let’s get you that dream job!
We think you need these skills to ace Senior User Researcher (Contract) - Digital Services. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior User Researcher. Highlight your experience in user research, especially within UK Government or NHS environments, and showcase how you've contributed to Discovery and Alpha phases.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about user-centred design and how your skills align with the GDS standards. Don’t forget to mention your collaborative experiences with cross-functional teams.
Showcase Your Research Methodologies:In your application, be sure to detail the research methodologies you've used. Whether qualitative or quantitative, we want to see how you’ve applied these methods to inform service design and product direction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board for this exciting opportunity in digital services!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your GDS Standards
Make sure you brush up on the Government Digital Service (GDS) standards before your interview. Understanding these principles will not only show that you're well-prepared but also that you can effectively contribute to the design of accessible, user-centred public services.
✨Showcase Your Research Methodologies
Be ready to discuss the research methodologies you've used in past projects, both qualitative and quantitative. Prepare specific examples of how these methods informed service design during the Discovery and Alpha phases, as this will demonstrate your hands-on experience.
✨Engage with Stakeholders
Highlight your experience in collaborating with Product Managers and other stakeholders. Share examples of how you've advocated for user needs and translated insights into actionable recommendations, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about challenges you've faced in previous roles and how you balanced research with stakeholder engagement to deliver measurable outcomes.
