At a Glance
- Tasks: Lead a team to deliver top-notch facilities management and customer service.
- Company: Join a well-established public sector organisation with a supportive culture.
- Benefits: Enjoy a competitive salary, job stability, and professional development opportunities.
- Other info: Work on impactful projects and foster a positive team culture.
- Why this job: Make a real impact in facilities management while developing your leadership skills.
- Qualifications: Experience in facilities management and strong people management skills required.
The predicted salary is between 50000 - 60000 £ per year.
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best‐in‐class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service‐led culture aligned to high operational and safety standards.
Client Details
The role is with a well‐established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high‐quality services.
Description Key Responsibilities
- Customer Service & Stakeholder Engagement
- Lead the delivery of a premium, customer‐focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
- Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
- Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
- Work closely with service partners to ensure service excellence through effective KPI and SLA management.
- Team Leadership & Development
- Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
- Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
- Foster a positive, inclusive, and high‐performing team culture, identifying and retaining key talent.
- Support recruitment activity, ensuring the attraction and onboarding of best‐in‐class FM professionals.
- Operational Leadership
- Oversee day‐to‐day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
- Promote a safety‐first culture, ensuring full compliance with health and safety and regulatory requirements.
- Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.
Profile
- Proven experience in a Facilities Management leadership role, managing teams within a customer‐facing environment.
- Strong people management skills, with the ability to motivate, coach, and develop teams.
- Passionate about delivering exceptional customer service and creating best‐in‐class environments.
- Excellent stakeholder management and communication skills.
- Solid understanding of FM operations, including compliance, service delivery, and contractor management.
- Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.
Job Offer
- A competitive salary and benefits package.
- A permanent position within the public sector, offering job stability.
- Opportunities for professional development and career progression.
- Potential to work on impactful projects within facilities management.
- A supportive and collaborative company culture.
If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector.
Senior Facilities Management Leader. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Senior Facilities Management Leader in London, you will thrive in a supportive and collaborative public sector environment that prioritises exceptional customer service and team development. With a focus on career progression and professional growth, this well-established organisation offers a competitive salary and benefits package, ensuring job stability while allowing you to make a meaningful impact through impactful projects in facilities management.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Facilities Management Leader. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've led teams and improved customer service. Highlighting your experience in creating a positive team culture will make you stand out.
✨Tip Number 3
Research the company! Before any interview, dive deep into the organisation’s values and recent projects. This will help you tailor your responses and show that you’re genuinely interested in contributing to their mission. Plus, it’ll give you some great talking points!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on joining our team and making a difference in facilities management.
We think you need these skills to ace Senior Facilities Management Leader. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Facilities Manager role. Highlight your leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about facilities management and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and enhance customer satisfaction. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management, especially in a customer-facing role. Brush up on your knowledge of compliance, service delivery, and contractor management. This will help you answer questions confidently and show that you're the right fit for leading a team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved service delivery. This will demonstrate your ability to inspire and develop others, which is crucial for this role.
✨Engage with Stakeholders
Be ready to discuss how you build relationships with occupiers and stakeholders. Share your strategies for seeking feedback and enhancing service delivery. This shows that you’re proactive and committed to delivering a best-in-class experience.
✨Emphasise Safety and Compliance
Since this role involves promoting a safety-first culture, be prepared to talk about your experience with health and safety regulations. Highlight any relevant qualifications you have, like IWFM or NEBOSH, to reinforce your commitment to operational excellence.
