At a Glance
- Tasks: Provide top-notch support to members via phone, email, and written correspondence.
- Company: Join a friendly and supportive team in a fast-paced environment.
- Benefits: Competitive salary, fully paid travel, 22 days leave, and private medical insurance.
- Other info: Enjoy ongoing training and career development in an inclusive workplace.
- Why this job: Make a real difference by helping people and building positive relationships.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 26000 £ per year.
Location: King's Cross, London
Salary: 24,000 - 26,000 per annum + Fully Paid Travel
Job Type: Permanent Full-Time
Join a Friendly and Supportive Team!
We are looking for a professional and customer‑focused Member Services Officer to become part of our welcoming and fast‑paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.
Key Responsibilities
- Provide high‑quality support and assistance to members through phone, email, and written correspondence.
- Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction.
- Maintain accurate membership records and update internal systems accordingly.
- Support the administration of member benefits, services, and general account queries.
- Assist with processing applications, renewals, and membership‑related documentation.
- Work closely with colleagues to ensure all service standards and deadlines are achieved.
- Handle confidential information with professionalism and discretion.
Skills & Experience Required
- Previous experience within customer service, membership services, administration, or a similar office‑based role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to prioritise workloads effectively.
- Comfortable using Microsoft Office and internal database systems.
- A proactive and positive attitude with strong attention to detail.
- Ability to work independently as well as part of a team.
Personal Attributes
- Friendly, approachable, and professional manner.
- Strong problem‑solving and decision‑making skills.
- Highly organised with excellent time management abilities.
- Reliable, motivated, and adaptable in a busy working environment.
- Committed to delivering outstanding service to members and colleagues alike.
Benefits
- Competitive salary package.
- Fully paid travel expenses (up to Zone 9).
- 22 days annual leave plus bank holidays.
- Company pension scheme with employer contributions up to 10%.
- Private medical insurance.
- Life assurance and income protection cover.
- Ongoing training and career development opportunities.
- Supportive, inclusive, and friendly workplace culture.
Apply Today! If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you. Submit your application today and take the next step in your career as a Member Services Officer!
Office Angels is an equal‑opportunities employer.
Member Services Representative. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team in the heart of King's Cross, London, where your role as a Member Services Officer will be valued and rewarded. With a competitive salary, fully paid travel expenses, and a commitment to employee growth through ongoing training and development, we foster a friendly workplace culture that prioritises collaboration and exceptional member support. Experience a fulfilling career with us, where your contributions make a real difference in our members' lives.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Representative. Job in London LilyLifestyle Jobs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Cerebral Palsy of Georgia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Cerebral Palsy of Georgia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Services Representative. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Cerebral Palsy of Georgia:Your cover letter is your chance to shine! Tell us why you want to work at United Cerebral Palsy of Georgia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Cerebral Palsy of Georgia!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
