At a Glance
- Tasks: Support members and manage complaints with precision and care.
- Company: Join a respected professional membership organisation in London.
- Benefits: Competitive hourly rate, hybrid work model, and immediate start.
- Other info: Opportunity for growth and a chance to make a real difference.
- Why this job: Perfect for detail-oriented individuals who thrive in structured environments.
- Qualifications: Experience in admin roles and strong organisational skills required.
The predicted salary is between 39600 - 43680 £ per year.
We’re working with a well‑established professional membership organisation to find a Member Liaison & Complaints Support Officer to join their team on a temporary basis. This role is an immediate start and will run until October this year – candidates need to be immediately available.
This is a great opportunity for someone who enjoys detail‑driven administrative work, thrives in a structured environment, and is confident handling sensitive information with care and professionalism.
The role
You’ll provide day‑to‑day administrative support across complaints and member liaison activity, helping ensure cases are handled efficiently, accurately, and in line with process. It’s a busy and varied role where organisation, attention to detail, and clear communication are key.
Key responsibilities
- Providing administrative support across complaints and member liaison processes
- Logging complaints and Code of Conduct cases accurately on internal systems
- Maintaining trackers to monitor cases, actions, and deadlines
- Carrying out initial eligibility checks and escalating queries where needed
- Updating CRM systems with accurate and timely information
- Coordinating complaints panels, including scheduling via Microsoft Teams
- Liaising with internal and external stakeholders to confirm availability and attendance
- Preparing and distributing panel documentation
- Supporting panel meetings and ensuring records are maintained
- Managing and triaging a shared complaints inbox
- Supporting improvements to inbox processes and workflows
- Assisting with reporting, including quarterly updates on complaints activity
- Providing general admin support, including document management and case coordination
What we’re looking for
- Previous experience in an administrative role within a busy, service‑focused environment
- Strong organisational skills and the ability to manage multiple priorities
- High attention to detail, especially when handling sensitive or confidential information
- Confident using IT systems, including Microsoft Office, Teams, and CRM platforms
- Clear and professional communication skills
- A collaborative approach and willingness to support across the wider team
Application information
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Member Liaison & Complaints Support Officer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established professional membership organisation in London as a Member Liaison & Complaints Support Officer, where you will thrive in a supportive and structured environment. Enjoy the benefits of a hybrid work model, competitive hourly pay, and opportunities for personal growth while contributing to a team that values clear communication and attention to detail. With a commitment to equal opportunities and a focus on employee well-being, this role offers a meaningful chance to make a difference in member support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Liaison & Complaints Support Officer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the organisation you're applying to. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their values, and think about how your skills match the role. Practising common interview questions can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed multiple priorities or handled sensitive information in the past. This will demonstrate that you’re the perfect fit for the Member Liaison & Complaints Support Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Member Liaison & Complaints Support Officer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administrative roles, especially in service-focused environments. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational prowess and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Member Liaison & Complaints Support Officer role. Be sure to mention your confidence in handling sensitive information and your collaborative approach.
Showcase Your IT Skills:Since the role involves using Microsoft Office, Teams, and CRM platforms, make sure to mention your proficiency with these tools. We love candidates who are tech-savvy and can hit the ground running!
Apply Early!:Don’t wait until the last minute to submit your application. The sooner you apply through our website, the better your chances of landing an interview. Remember, we’re looking to fill this position quickly, so get your application in early!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Member Liaison & Complaints Support Officer. Familiarise yourself with the key tasks like logging complaints and maintaining trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you keep track of tasks and ensure deadlines are met, especially in a busy environment.
✨Communicate Clearly and Professionally
As you'll be handling sensitive information, it's crucial to convey your communication skills during the interview. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few scenarios where you've effectively communicated with stakeholders or resolved conflicts.
✨Be Ready for IT Questions
Since the job involves using Microsoft Office, Teams, and CRM platforms, brush up on your IT skills. Be prepared to discuss your experience with these tools and how you've used them in previous roles. If possible, mention any specific projects where your IT skills made a difference.
