At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join a prestigious international multi-brand retailer with a focus on fashion.
- Benefits: £27,000 salary, hybrid working, ongoing training, and career progression.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Be at the heart of the customer journey and make a real impact in luxury fashion.
- Qualifications: Previous customer service experience and a passion for fashion are essential.
The predicted salary is between 27000 - 27000 £ per year.
Luxury Customer Care Consultant in Charlton, South East London. £27,000 per annum. Hybrid Working (after training).
Love fashion? Passionate about delivering a premium customer experience? We're hiring on behalf of a prestigious international multi-brand retailer, and this is your chance to join a fast-paced, luxury customer care team supporting both online and in-store experiences.
The Role
As a Luxury Customer Care Consultant, you'll be at the heart of the customer journey - delivering exceptional service while driving sales and brand experience. You will:
- Deliver a high-end, personalised customer experience
- Process orders and returns accurately within SLAs
- Provide expert product advice and styling support
- Identify opportunities to upsell and maximise sales
- Work closely with internal teams to resolve customer queries
- Manage your workload in a busy, target-driven environment
What We're Looking For
- Previous customer service experience (retail or contact centre ideal)
- A genuine passion for fashion and trends
- Confident communicator with a positive, engaging style
- Strong problem-solving skills
- Ability to work under pressure and meet KPIs
- A team player with a proactive mindset
What's in It for You
- £27,000 salary
- Ongoing role with permanent opportunities
- Weekly pay
- Hybrid working (60% office / 40% home after training)
- Modern offices in Charlton
- Full training + career progression
- Benefits including 24/7 GP access, retail & gym discounts
Hours & Shifts
- 37.5 hours per week
- 5 out of 7 days
- Shifts between 8:30am - 9:30pm
- Mainly PM shifts (1pm - 9:30pm)
- 1 in 3 weekends required
Ready to apply?
If you're passionate about fashion and love delivering standout customer experiences, we want to hear from you! Apply now or message us directly to find out more.
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Luxury Customer Experience Consultant. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a prestigious international multi-brand retailer in Charlton, South East London, where your passion for fashion and commitment to delivering exceptional customer experiences will be truly valued. With a competitive salary of £27,000, hybrid working options, and a supportive work culture that prioritises employee growth through ongoing training and career progression, this role offers a unique opportunity to thrive in a dynamic environment. Enjoy additional benefits such as 24/7 GP access and retail discounts while being part of a diverse and inclusive team dedicated to excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Customer Experience Consultant. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service style. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their luxury experience.
✨Tip Number 2
Practice your communication skills! As a Luxury Customer Experience Consultant, you'll need to engage with customers confidently. Role-play common scenarios with friends or family to get comfortable with delivering exceptional service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team and deliver that high-end customer experience.
We think you need these skills to ace Luxury Customer Experience Consultant. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion for Fashion:Make sure to highlight your love for fashion in your application. We want to see how your passion aligns with the luxury customer experience we're all about!
Tailor Your Experience:When detailing your previous customer service roles, focus on experiences that showcase your ability to deliver high-end service. We’re looking for those standout moments that make you a perfect fit for our team.
Be Engaging and Positive:Your written application should reflect your confident and engaging communication style. We want to get a sense of your personality, so let it shine through!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Fashion
Brush up on the latest fashion trends and brands before your interview. Being able to discuss current styles and how they relate to the company's offerings will show your genuine passion for fashion, which is key for this role.
✨Master the Customer Experience
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your ability to provide a high-end, personalised experience.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've handled challenging customer queries or complaints. Highlight your strong problem-solving skills and how you managed to resolve issues while maintaining a positive customer relationship.
✨Engage with Confidence
Practice your communication skills to ensure you come across as confident and engaging during the interview. Remember, this role requires a proactive mindset and the ability to connect with customers, so let your personality shine through!
