At a Glance
- Tasks: Lead IT service operations and enhance the digital workplace experience across multiple sites.
- Company: Join a purpose-driven organisation in the scientific research sector.
- Benefits: Enjoy a competitive salary, bonus, hybrid working, and a collaborative culture.
- Other info: Be part of a dynamic team with significant growth and development opportunities.
- Why this job: Make a real-world impact while driving technology transformation and innovation.
- Qualifications: Experience in IT service operations and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven organisation making a genuine real world impact.
As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role is ideal for someone who combines strong people leadership with a passion for service transformation, modern workplace technologies, and customer experience.
The Opportunity
Reporting directly to the CTO, you will lead and develop a multi-site IT Service Operations and Digital Workplace team, driving service maturity, continuous improvement, stakeholder engagement and adoption of modern workplace technologies. You will operate as both a strategic enabler and operational leader, helping to build a visible, customer-focused technology function that supports collaboration, productivity, and innovation across the wider organisation. This role will also play a key part in several major transformation initiatives, including:
- Modern workplace and EUC evolution
- Entra ID and cloud transformation
- Service maturity and automation initiatives
- Digital employee experience improvements
- Technology input into a major office relocation project
- Service optimisation and future scalability planning
Key Responsibilities
- Lead and develop the IT Service Operations and Digital Workplace function across multiple sites
- Drive service maturity, ITSM best practice, and continuous improvement initiatives
- Build trust and confidence in technology services across the business
- Manage and develop a team of technical support and application specialists
- Partner with senior stakeholders across Technology and the wider organisation
- Oversee end-user computing, workplace technology, service delivery, and supplier management
- Identify opportunities for automation, self-service, and AI-driven improvements
- Support the ongoing evolution of Microsoft 365 and cloud-based technologies
- Contribute to strategic technology planning and roadmap development
- Collaborate with leadership teams on transformation and business improvement initiatives
About You
We are looking for a confident and forward thinking technology leader who can operate effectively across both strategic and operational environments. You will likely bring experience within:
- Digital Workplace / End User Computing (EUC)
- IT Service Operations / Service Delivery
- ITSM and service maturity programmes
- Microsoft 365 environments
- Technology transformation and continuous improvement initiatives
You will also demonstrate:
- Strong people leadership and team development capability
- Excellent stakeholder management and communication skills
- The confidence to influence at leadership and board level
- A customer-focused and service-led mindset
- Experience improving IT processes, standards, and operational maturity
- A passion for innovation, modern technologies, and continuous improvement
Experience with technologies and environments such as:
- Microsoft 365
- Entra ID / Hybrid Identity
- Azure
- ITSM platforms (Freshdesk, ServiceNow or similar)
- Automation and modern workplace tooling
ITIL certification or equivalent service management experience would be advantageous.
What's On Offer
- Opportunity to work within a highly meaningful and purpose led environment
- Significant transformation and investment across Technology
- Highly visible leadership role with genuine influence
- Collaborative and mission driven culture
- Hybrid working environment
- Competitive salary, bonus, and benefits package
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
Lead for IT Service Operations and Digital Workplace. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join an industry-leading organisation in the scientific research sector that is dedicated to making a real-world impact. As the IT Service Operations and Digital Workplace Lead, you will thrive in a collaborative, mission-driven culture that values innovation and continuous improvement, while enjoying a competitive salary and benefits package. This role offers significant opportunities for personal and professional growth within a purpose-led environment during a major period of transformation and investment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead for IT Service Operations and Digital Workplace. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or know about the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their transformation journey.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or improved processes in past roles. This will help you demonstrate your leadership and service transformation experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Lead for IT Service Operations and Digital Workplace. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in IT service operations and digital workplace technologies, and don’t forget to showcase your leadership skills. We want to see how you can make a real impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Be genuine and let your personality come through – we love that!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive service maturity and improve digital employee experiences. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft 365 and Azure. Brush up on your knowledge of ITSM platforms and be ready to discuss how you've used these tools to drive service maturity and continuous improvement.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people leadership experience. Think about times when you’ve developed a team or improved stakeholder engagement. This role is all about leading a multi-site team, so demonstrating your ability to inspire and manage others will be key.
✨Be Ready for Strategic Discussions
Since this position involves strategic planning and transformation initiatives, come prepared with insights on how you would approach these areas. Think about potential improvements in digital employee experience and how you can contribute to the organisation's technology roadmap.
✨Emphasise Your Customer-Focused Mindset
This role requires a strong customer-focused approach, so be ready to discuss how you’ve previously built trust in technology services. Share specific examples of how you’ve enhanced user experience and driven adoption of modern workplace technologies.
