At a Glance
- Tasks: Lead IT service delivery and drive digital improvements in a fast-paced environment.
- Company: Dynamic company in Central London with a collaborative culture.
- Benefits: Permanent role, hybrid working, and opportunities for career progression.
- Other info: Join a growing business with a focus on innovation and continuous improvement.
- Why this job: Shape IT service delivery and influence digital strategy while working with cutting-edge technology.
- Qualifications: Experience as an IT Service Delivery Manager and knowledge of ITIL V4/V5.
The predicted salary is between 60000 - 75000 £ per year.
Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience?
Location: Central London (Hybrid - 3 days office based, 2 days from home)
Rate: Dependant on Experience
Contract: Permanent
Start Date: ASAP
Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function.
Responsibilities- Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved
- Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis
- Acting as an escalation point for complex infrastructure and end-user support issues
- Managing user lifecycle processes including onboarding, offboarding, and access governance
- Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments
- Coordinating IT equipment deployment, asset management, and site setup activities
- Supporting security compliance across Cyber Essentials, ISO 27001 principles, and internal governance requirements
- Driving digital and process improvement initiatives aligned with wider business strategy
- Maintaining IT documentation, governance processes, and operational standards
- Previous experience operating as an IT Service Delivery Manager within a customer-facing environment.
- Experience managing MSPs, IT suppliers, and service delivery against SLAs and KPIs.
- ITIL (V4/V5) experience or certification.
- Permanent position within a growing and evolving business
- Hybrid working model with flexibility around business requirements
- Opportunity to play a key role in shaping IT service delivery and digital improvement initiatives
- Exposure to a broad Microsoft and infrastructure environment
- Collaborative and supportive working culture with long-term progression opportunities
If you're an experienced IT Service Delivery Manager looking for a role where you can drive service improvement, influence digital strategy, and take ownership of operational IT delivery, get in touch for a confidential discussion.
IT Service Delivery Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and evolving organisation in Central London as an IT Service Delivery Manager, where you will have the opportunity to shape IT service delivery and drive digital improvements. Enjoy a hybrid working model that promotes flexibility, alongside a collaborative culture that prioritises employee growth and long-term progression. With exposure to a diverse Microsoft environment and a focus on continuous improvement, this role offers a meaningful and rewarding career path for those looking to make a significant impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with Managed Service Providers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL V4/V5 knowledge. Be ready to discuss how you've used these frameworks in past roles. We want you to showcase your expertise and how it aligns with the company's goals.
✨Tip Number 3
Don’t just apply; follow up! After submitting your application through our website, drop a quick email to the hiring manager expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Showcase your problem-solving skills during interviews. Prepare examples of how you've tackled complex issues in service delivery. We want to see how you can drive improvements and enhance the IT environment!
We think you need these skills to ace IT Service Delivery Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Managed Service Providers and ITIL V4/V5. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Delivery Manager role. Share specific examples of how you've driven service improvement in previous roles.
Showcase Your Communication Skills:As a key interface between the business and external suppliers, strong communication is essential. In your application, highlight instances where you’ve successfully managed relationships or resolved complex issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4/V5 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in managing service delivery and improving processes.
✨Showcase Your MSP Experience
Prepare specific examples of how you've managed relationships with Managed Service Providers. Highlight any challenges you faced and how you ensured SLAs and KPIs were met, as this will demonstrate your capability in a customer-facing environment.
✨Be Ready for Technical Questions
Expect questions about your experience with tools like Office 365, Azure, and SharePoint. Brush up on your technical knowledge and be prepared to discuss how you've supported these platforms in your previous roles.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've acted as an escalation point for complex issues. Be ready to explain your approach to root cause analysis and how you’ve driven continuous improvement initiatives in your past positions.
