At a Glance
- Tasks: Manage helpdesk operations and support facilities service requests in a fast-paced environment.
- Company: Join CBRE, a leader in integrated facilities management and corporate real estate services.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on customer service and continuous improvement.
- Why this job: Be the key contact for facilities, making a real difference in service delivery.
- Qualifications: Experience with CAFM systems and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading provider of integrated facilities management and corporate real estate services. We are hiring a Helpdesk Coordinator to join our team in the City of London, supporting a fast‑paced client environment and acting as a key point of contact for facilities service requests.
Key Responsibilities
- Manage the CAFM system as a key user, including logging jobs, updating PPM records, tracking reactive maintenance tasks, and producing accurate reports.
- Prioritise and allocate reactive work orders to the appropriate engineer or supplier, ensuring requests are raised correctly and actioned within agreed SLA timeframes.
- Maintain clear communication with end users, the Facilities team, engineers, and subcontractors throughout the full job lifecycle, providing updates through to resolution.
- Where possible, resolve requests at first point of contact and close calls efficiently without onward assignment.
- Work closely with the Lead Engineer and Operations Manager to monitor service performance, identify trends, and support continuous improvement.
- Review subcontractor performance where required and support service quality, compliance, and customer satisfaction across the contract.
Teamwork, Communication & Support
- Promote a positive customer service culture and represent CBRE professionally in all interactions.
- Provide administrative support to the contract team, including timesheets, expenses, and other coordination tasks when required.
- Communicate effectively at all levels and contribute to team meetings, training, and ongoing development activities.
Reporting, Compliance & Contract Support
- Produce and analyse CAFM data and helpdesk reports to monitor job status, service performance, and operational trends.
- Update client‑specific metrics and forecasting information when required, supporting the wider contract support function.
- Log hazards, incidents, and customer feedback on the relevant QHSE and internal management systems.
- Support compliance, audit readiness, and day‑to‑day contract administration as requested by the management team.
Financial & Administrative Responsibilities
- Coordinate agency cover and submit hours or related information through the relevant systems and portals.
- Update internal performance and reporting portals as required, maintaining accurate records and administration.
Candidate Profile / Person Specification
- Experience using CAFM, CMMS, or similar job management systems to log, track, and report on work orders.
- Strong organisational skills with the ability to prioritise a busy workload, manage competing demands, and maintain accuracy under pressure.
- Confident communication skills with the ability to provide excellent customer service and build relationships with stakeholders at all levels.
- Good attention to detail and a logical, methodical approach to administration, reporting, and problem solving.
- A proactive, team‑oriented approach with a focus on service delivery, follow‑through, and continuous improvement.
Helpdesk Coordinator - Facilities Management. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
CBRE Global Workplace Solutions is an exceptional employer, offering a dynamic work environment in the heart of London where teamwork and communication are at the forefront of our culture. We prioritise employee growth through continuous development opportunities and foster a positive customer service ethos, ensuring that every team member feels valued and empowered to make a difference. With competitive benefits and a commitment to excellence, joining us as a Helpdesk Coordinator means being part of a leading organisation dedicated to innovation and service quality.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator - Facilities Management. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CBRE and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills with CAFM systems and customer service can shine in the role of Helpdesk Coordinator.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've successfully managed competing demands or resolved issues quickly. This will demonstrate your ability to handle the fast-paced environment at CBRE.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Helpdesk Coordinator - Facilities Management. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your experience with CAFM systems and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed facilities requests or improved service delivery in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your application well. We appreciate clarity and professionalism!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM or CMMS systems before the interview. Be ready to discuss your experience with logging, tracking, and reporting work orders, as this is crucial for the Helpdesk Coordinator role.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage a busy workload and prioritise tasks effectively. Think of situations where you successfully juggled multiple demands while maintaining accuracy under pressure.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly. Be prepared to demonstrate how you've built relationships with stakeholders and provided excellent customer service in past roles.
✨Emphasise Teamwork and Continuous Improvement
Be ready to share examples of how you've contributed to team success and supported continuous improvement initiatives. Highlight your proactive approach and willingness to collaborate with others to enhance service delivery.
