At a Glance
- Tasks: Support the sales team and process customer orders in a busy office environment.
- Company: Family-run supplier of construction fixings with a friendly culture.
- Benefits: Competitive salary, company pension, 20 days leave, and on-site parking.
- Other info: Diverse and inclusive workplace with a 35-hour work week.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 26500 - 27000 £ per year.
A well-established, family-run supplier of construction fixings and materials is looking for a Customer Service Advisor to join its busy Southall office. You will play a key role in supporting the sales team, processing customer orders, and preparing documentation to enable the warehouse to pack and dispatch orders for next-day delivery.
Key Responsibilities
- Handling inbound calls and assisting customers with orders for fixings and ironmongery products
- Responding to customer queries in a timely and professional manner
- Processing orders received via telephone and email
- Managing forward orders and ensuring accurate scheduling
- Liaising with internal departments to ensure smooth order fulfilment
- Supporting general administration, including filing, archiving, and maintaining office systems
Key Skills Required
- Previous customer service experience, ideally within a call centre or office-based environment
- Experience handling inbound calls and processing customer orders
- Strong communication skills, both written and verbal
- Experience working in a B2B and/or B2C environment
Benefits
- On-site parking available
- Company Pension
- 20 days annual leave + bank holidays
- Friendly, down-to-earth company culture
- 35-hour working week with shifts between 8:00 am and 5:30 pm Monday to Friday
If you bring customer service experience and are based locally in the Southall area, apply today.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organization, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established, family-run supplier of construction fixings and materials in Southall, where you will thrive in a friendly and down-to-earth company culture. With a focus on employee growth, we offer a supportive environment for customer service professionals, alongside benefits such as on-site parking, a company pension, and a generous holiday allowance. This is an excellent opportunity to contribute to a team that values inclusivity and provides meaningful work in a dynamic office setting.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in London LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, they want to see how well you can interact, especially since you'll be handling customer queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at LilyLifestyle.
We think you need these skills to ace Customer Service Advisor. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in call centres or office environments. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Keep it friendly and professional, just like our company culture.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with construction fixings and ironmongery products, as this will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle difficult customers or process orders efficiently. This will help you articulate your experience and problem-solving skills effectively.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be prepared to demonstrate your verbal and written skills. During the interview, speak clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Discuss Teamwork
This position involves liaising with various internal departments, so be ready to share examples of how you've successfully worked in a team before. Highlight your ability to collaborate and ensure smooth order fulfilment, as this will resonate well with the interviewers.
