At a Glance
- Tasks: Provide top-notch customer support and assist with financial enquiries.
- Company: Progressive financial services company in Bromley focused on community improvement.
- Benefits: Competitive salary, 25 days holiday, hybrid working, and wellness programmes.
- Other info: Exciting training opportunities and a culture that values your growth.
- Why this job: Join a supportive team and make a real difference in people's financial journeys.
- Qualifications: Experience in customer service or retail, strong communication skills.
The predicted salary is between 23842 - 23842 £ per year.
Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. This role would suit someone who has worked in retail and dealt with customer enquiries over the phone or someone who is looking to return to the workplace. You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your onboarding as well as regular training and development.
Your responsibilities will include:
- Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times
- First point of contact for customers calling with enquiries relating to policy maturities
- Liaising with financial advisers and third parties
- Dealing with a variety of calls, assessing and answering customer enquiries
- Responding to requests for information in a professional manner via letter and email
- Liaising with customers, financial advisers and third parties to process and administer instructions and enquiries
- Working as a team to ensure that service standards are met
Skills and experiences required:
- Previous experience within a customer service, call centre, financial or contact centre role
- Excellent telephone manner
- Strong written and oral communication skills
- Good customer service skills
This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.
What's on offer:
- £23,842 annual salary
- 25 days holiday plus bank holidays per annum
- Excellent discretionary annual bonus scheme (circa £ )
- Contributory pension scheme (up to 15%)
- Life cover (x4 pensionable salary)
- Hybrid working after training (1 day week from home)
- Supportive team culture
- Dedicated training programme and ongoing development
- 1 days paid charitable workday
- Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:15 or 9:00. Flexibility is required. This role is a full-time, permanent position.
Customer Service Advisor. Job in Bromley LilyLifestyle Jobs in London employer: United Cerebral Palsy of Georgia
Join a dynamic financial services business in Bromley that prioritises employee growth and community impact. With a supportive team culture, comprehensive training programmes, and generous benefits including a competitive salary, hybrid working options, and a focus on wellbeing, this company is dedicated to helping you thrive in your customer service career while making a meaningful difference in the lives of families and individuals.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Bromley LilyLifestyle Jobs in London
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help families and communities. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor. Job in Bromley LilyLifestyle Jobs in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight any previous customer service roles or relevant experience that shows you can handle enquiries effectively.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our team. Share specific examples of how you've helped customers in the past to demonstrate your skills.
Show Off Your Communication Skills:Since strong written and oral communication skills are key for this role, make sure your application is clear and professional. Pay attention to grammar and spelling, as these details matter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the financial services business. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your excellent telephone manner and communication skills, as these are crucial for the position.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple enquiries at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training programmes, or growth opportunities within the company. This shows that you’re not just interested in the job, but also in how you can grow with the company.
