At a Glance
- Tasks: Deliver exceptional customer service and build lasting client relationships.
- Company: Reputable banking institution with a focus on career development.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Join a dynamic team and enjoy a fulfilling career in banking.
- Why this job: Make a positive impact on customers' financial journeys while developing your skills.
- Qualifications: Strong networking and sales skills; previous retail or banking experience preferred.
The predicted salary is between 27000 - 27000 £ per year.
Location: Hounslow (Fully Office Based)
Salary: £27,000 per annum
Contract: Permanent
About the Role
We are seeking a motivated and customer-focused Personal Banker to join our Hounslow branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives. An exceptional sales track record is a must have.
As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.
Key Responsibilities
- Proactively identify and pursue sales opportunities through referrals, networks, and events.
- Deliver outstanding customer service via phone, email, and face-to-face interactions.
- Handle customer queries and complaints promptly and professionally.
- Promote and cross-sell banking products and services to meet customer needs.
- Support business development initiatives, including attending events and networking activities.
- Process new account applications, service requests, and AML checks.
- Operate cash services, maintain accurate registers, and process remittances.
- Provide cover for colleagues when required and undertake delegated responsibilities from senior management.
Skills & Competencies
- Strong networking and sales skills.
- Excellent interpersonal and communication skills (both written and verbal).
- Ability to establish credibility and rapport quickly.
- Comfortable discussing financial needs and tailoring solutions for customers.
- Previous retail sales or banking experience preferred.
- Results-driven with a proactive, self-motivated approach.
Reporting Line
Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.
Why Join Us?
This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.
Customer Relationship Banker. Job in Hounslow LilyLifestyle Jobs in London employer: United Cerebral Palsy of Georgia
Join our Hounslow branch as a Personal Banker and experience a supportive work culture that prioritises employee growth and development. With a focus on exceptional customer service, you'll have the opportunity to build lasting client relationships while enjoying competitive benefits and a collaborative environment. This role not only allows you to make a meaningful impact on customers' financial journeys but also positions you within a reputable banking institution committed to your professional advancement.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Banker. Job in Hounslow LilyLifestyle Jobs in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or join online groups related to banking and finance. You never know who might have a lead on a job or be able to put in a good word for you. Plus, it’s a great way to practice your sales pitch!
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your sales skills and customer service experience. The more comfortable you are, the better you'll come across in the real deal.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relationship Banker. Job in Hounslow LilyLifestyle Jobs in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales track record and customer service skills. We want to see how you've gone the extra mile for clients in previous roles, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about banking and how your experience aligns with our needs. Keep it friendly but professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Products
Before the interview, make sure you’re familiar with the banking products and services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in helping customers find the right solutions.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you successfully identified sales opportunities or resolved customer issues. Highlighting your sales track record will demonstrate that you have what it takes to excel as a Personal Banker.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses to what the interviewer is really looking for. Remember, building rapport starts with good communication!
✨Dress the Part
Since this role involves face-to-face interactions with clients, dressing professionally is key. Choose an outfit that reflects the company’s culture while ensuring you feel comfortable and confident. First impressions matter!
