At a Glance
- Tasks: Lead the design and implementation of innovative AWS contact centre solutions.
- Company: Join a leading tech recruitment firm in the heart of London.
- Benefits: Enjoy a competitive salary, hybrid work model, and professional growth opportunities.
- Other info: Dynamic team environment with exciting projects and career advancement potential.
- Why this job: Make a real impact by architecting cutting-edge cloud solutions for major enterprises.
- Qualifications: Experience with AWS Connect and strong integration skills are essential.
The predicted salary is between 70000 - 90000 £ per year.
Location: London, UK (Hybrid - 2 days/week in office)
Job Type: Full-Time / Contract
The Role
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.
Key Responsibilities
- Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills
- AWS IaaS
- CI/CD Architecture
- Performance Monitoring – Cloud Native (AWS CloudWatch, Azure Cloud Monitor)
- Testing
- SOA and Microservices Based Architecture
- Software Engineering and Design Architecture
Cloud Contact Center Architect. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Randstad Technologies Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a hybrid working model, allowing for flexibility while engaging in meaningful projects that drive employee growth and development. With a focus on cutting-edge technology and a commitment to diversity and inclusion, we empower our team members to excel in their careers while enjoying a supportive and rewarding environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Contact Center Architect. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to AWS Connect and integrations. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to cloud architecture and contact centre solutions. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Cloud Contact Center Architect. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AWS Connect Architect role. Highlight your experience with Amazon Connect, ServiceNow, and any relevant DevOps practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Projects:If you've worked on any projects involving AWS or contact centre solutions, make sure to mention them. We’re keen to see real-world examples of your work and how you’ve tackled challenges in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS Connect and its integration capabilities. Brush up on your knowledge of Lambda, API Gateway, and how they work together with ServiceNow and Salesforce. Being able to discuss specific projects where you've implemented these technologies will really impress the interviewers.
✨Showcase Your Architectural Skills
Prepare to talk about your experience in designing contact centre solutions. Have examples ready that highlight your ability to lead end-to-end architecture, including IVR design and intelligent call routing. Use diagrams or flowcharts if possible to visually represent your thought process.
✨Demonstrate Your DevOps Expertise
Since this role emphasises a DevOps-first approach, be ready to discuss your experience with CI/CD pipelines and Infrastructure as Code using Terraform or CloudFormation. Share specific instances where you’ve automated deployments and improved efficiency in your previous roles.
✨Engage with Stakeholders
Collaboration is key in this role, so prepare to discuss how you’ve partnered with stakeholders in the past. Think of examples where you translated business requirements into technical roadmaps. Showing that you can communicate effectively with both technical and non-technical teams will set you apart.
