At a Glance
- Tasks: Lead a team to deliver outstanding customer service and resolve complaints.
- Company: Join Cardo Group, dedicated to high-quality property maintenance and community engagement.
- Benefits: Competitive salary up to £45,000 and career development opportunities.
- Other info: Fast-paced role with a focus on team development and resident satisfaction.
- Why this job: Make a real impact on customer experience in a supportive environment.
- Qualifications: Experience in call centre management and strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
Location: Kingston upon Thames
Company: Cardo Group
Salary: Competitive, up to £45,000 (depending on experience)
About Cardo Group
Cardo Group is committed to delivering high-quality property maintenance and support services, with a strong focus on customer satisfaction and community engagement. We pride ourselves on putting residents first and creating positive, lasting relationships.
The Role
We are looking for a proactive and people-focused Call Centre Manager to lead a small team of 6 Call Handlers in our Kingston office. You will play a key role in ensuring excellent service delivery, effective complaint resolution, and meaningful resident engagement.
Key Responsibilities
- Manage, motivate, and support a team of 6 Call Handlers to deliver outstanding customer service
- Oversee day-to-day call centre operations, ensuring performance targets and service levels are met
- Handle and resolve escalated complaints efficiently and professionally
- Drive improvements in resident engagement and satisfaction
- Monitor call quality, provide coaching, and implement continuous improvement strategies
- Produce performance reports and identify trends to inform service improvements
- Collaborate with internal teams to ensure a seamless customer experience
About You
- Proven experience in a call centre or customer service management role
- Strong background in handling complaints and resolving complex customer issues
- Excellent leadership and team development skills
- Passion for delivering high-quality customer service and resident engagement
- Strong organisational and problem-solving abilities
- Comfortable working in a fast-paced environment
What We Offer
- Competitive salary up to £45,000
- Opportunity to lead a close-knit, supportive team
- A role where you can make a real impact on customer experience
- Career development within a growing organisation
How to Apply
If you’re a driven leader with a passion for customer service and team development, we’d love to hear from you.
Call Centre Manager — Customer Experience Leader in London employer: United Cerebral Palsy of Georgia
At Cardo Group, we pride ourselves on fostering a supportive and collaborative work environment in our Kingston upon Thames office, where your leadership can truly shine. With a competitive salary and opportunities for career development, you will lead a dedicated team focused on enhancing customer experience and community engagement, making a meaningful impact every day. Join us to be part of a company that values its employees and prioritises their growth while delivering exceptional service to our residents.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Manager — Customer Experience Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how you handle complaints.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you’ve motivated teams or improved customer satisfaction in previous roles. This will help them see you as the proactive leader they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Cardo Group.
We think you need these skills to ace Call Centre Manager — Customer Experience Leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Call Centre Manager role. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you the perfect candidate for leading our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled complaints or resolved issues in the past. We want to see your proactive approach to improving customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you understand Cardo Group's mission and values. Familiarise yourself with their approach to customer service and community engagement. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams and resolving complaints. Prepare specific examples of how you've motivated your team or improved service delivery in previous roles. This will demonstrate your capability as a Call Centre Manager.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or escalated complaints. Think of scenarios where you turned a negative experience into a positive one. This shows your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their current challenges in customer engagement or how they measure success in their call centre operations. This will highlight your proactive mindset.
