At a Glance
- Tasks: Administer Business Rates billing, collection, and customer service.
- Company: Join a vibrant local government team in Newham.
- Benefits: Competitive pay, inclusive environment, and community impact.
- Other info: Opportunity for career growth in a supportive workplace.
- Why this job: Make a real difference in local finance while developing your skills.
- Qualifications: Strong numerical skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newham, Greater London
Rate: 21.41 PAYE
Are you looking for an exciting opportunity to make a real impact in local government finance? Our client is seeking a dedicated Business Rates Officer to join their vibrant team! This temporary role is perfect for someone with a passion for customer service and a knack for numbers.
Purpose of the Role
As a Business Rates Officer, you will play a crucial role in administering the billing, collection, recovery, and enforcement of Business Rates. Your work will ensure that income is maximised while providing top‑notch customer service.
Key Responsibilities
- Administration: Manage the full process of valuation, billing, collection, and enforcement of Business Rates in line with legislation and council policies.
- Customer Service: Address customer inquiries through various channels, providing professional and timely advice on complex legislation and billing issues.
- Income Collection: Implement effective recovery actions to minimise arrears and maximise income, ensuring compliance with all relevant regulations.
- Systems & Performance: Utilise council IT systems to maintain accurate records and support audits while striving for continuous service improvement.
- Knowledge & Development: Stay updated on Business Rates legislation and best practices to enhance your expertise.
Essential Criteria
- Strong understanding of Business Rates legislation and processes.
- Excellent numerical reasoning and attention to detail.
- Experience in a customer‑focused environment, handling inquiries effectively.
- Familiarity with Civica's digital payment system and Academy is a plus!
What We’re Looking For
- A professional, calm approach when handling sensitive situations.
- Strong communication skills to convey complex information clearly.
- Ability to work independently and collaboratively within a team.
If you're ready to take on this rewarding challenge and contribute to your community, we want to hear from you! Join our client's team and help shape the future of Business Rates in Newham. Apply now!
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Business Rate Officer. Job in Newham LilyLifestyle Jobs in London employer: United Cerebral Palsy of Georgia
Join a dynamic team in Newham as a Business Rates Officer, where your contributions will directly impact local government finance and community welfare. Our inclusive work culture prioritises employee growth, offering opportunities for professional development while ensuring a supportive environment for all. With competitive pay and a commitment to customer service excellence, this role is perfect for those looking to make a meaningful difference in their community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Rate Officer. Job in Newham LilyLifestyle Jobs in London
✨Tip Number 1
Network like a pro! Reach out to people in the local government finance sector, especially those who work with Business Rates. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Business Rates legislation. We want you to feel confident discussing how you can maximise income while providing top-notch customer service.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've handled inquiries effectively or resolved issues. This will demonstrate your ability to tackle complex situations calmly and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Business Rates Officer role!
We think you need these skills to ace Business Rate Officer. Job in Newham LilyLifestyle Jobs in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Rates Officer role. Highlight your experience with customer service and any relevant knowledge of Business Rates legislation. We want to see how you fit into our vibrant team!
Show Off Your Numbers Skills:Since this role involves a lot of numerical reasoning, don’t shy away from showcasing your skills! Include examples of how you've successfully handled numbers in previous jobs. We love seeing that attention to detail!
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate complex information clearly while still being approachable. Let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team and making an impact in local government finance!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
As a Business Rates Officer, you'll need to demonstrate your strong numerical reasoning skills. Brush up on key calculations related to business rates and be prepared to discuss how you would handle billing and collection processes. This will show that you understand the financial aspects of the role.
✨Master the Legislation
Familiarise yourself with the relevant Business Rates legislation and council policies. Be ready to explain how these laws impact your work and how you would ensure compliance in your role. This knowledge will set you apart as a candidate who is serious about the position.
✨Customer Service Savvy
Since this role involves addressing customer inquiries, think of examples from your past experiences where you provided excellent customer service. Prepare to discuss how you would handle complex inquiries and maintain professionalism, especially in sensitive situations.
✨Tech-Savvy Approach
If you're familiar with Civica's digital payment system and Academy, make sure to mention it! If not, do a bit of research on these systems. Being tech-savvy will show that you can efficiently manage records and support audits, which is crucial for this role.
